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What’s so different about StarLeaf video conferencing and calling and why should you care? - StarLeaf - ContactCenterWorld.com Blog

What’s so different about StarLeaf video conferencing and calling and why should you care?

1. It just works

Imagine buying a mobile phone and then having to have the IT guy come and make it work for you. Then every time you want to make a call, it’s so complicated that you have to ask the IT guy back! It sounds ridiculous doesn’t it? But this is the pain that many go through when installing and using video conferencing equipment. Whereas, a StarLeaf system is just like your mobile phone: you take it out of the box, plug it into the network and watch it sync as our Cloud takes care of everything else. And once you’ve done this, you don’t need to be given any instruction on how to use it, because it works just like your smartphone­–it really is as simple as that.

2. See anyone on video – no costly network infrastructure


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Aren’t all video conferencing systems designed to allow you to meet anyone else on video? Well yes, and no. The industry bangs on about interoperability, but the way that they make this happen carries a huge cost for the end user. To connect to people that use different manufacturers’ systems requires either a number of complex and costly network infrastructure products, such as gateways, call managers, and MCUs, or some sort of bridging VMR (virtual meeting room) service or both! Either way, you and your associates will all dial-in to a destination. What you don’t get is an easy way to just call out to someone, on or off your network, without scheduling or worrying about what you are calling rather than whom.

As we are 100% Cloud, there is no need for costly infrastructure, instead you get everything you need delivered as a comprehensive service. For scheduled and meet-me video conferencing, we ensure that anyone can join you in your VMR, using any equipment such as Microsoft Lync, Cisco, Polycom etc. Plus, you can make point-to-point calls, again to anyone on any system, and, while you’re on a call, you can immediately bring other people in to join your conversation.

And finally on the subject of interoperability, with StarLeaf you can extend the reach of video conferencing and calling to business partners through our Guest Invite feature, which offers free use of StarLeaf Breeze software and clear dial-in instructions for users of other equipment and software.

3. Cloud plus video endpoints – the best of both worlds

There is an increasing number of cloud video conferencing services out there, but there are many variables that need to be taken into account. Top of mind has to be security and resiliency, alongside a rich feature set for both video conferencing and calling.

As an owner and operator of a global network, which has been built from the ground up, we are unique because we do not rely upon any other third party equipment. This is really important since, unlike other cloud providers, we are in total control of our own destiny. We have the ability to respond to market needs and to introduce technological advancements, all without waiting for or depending upon a third party. We also stand apart from other video conferencing and calling service providers because we have a full range of video conferencing hardware systems for rooms and desktops and a software client for Windows, Mac and tablets. These endpoints all offer a common user interface and a mind-blowing set of features that make collaboration with anyone a seamless experience.

4. Price performance with unrestricted use and scale

Specifying a video conferencing deployment and budgeting for one is a dark art, especially if you are looking to go beyond meeting rooms and want to give everyone the ability to collaborate, make video calls, and hold their own conferences from their desktop, home or while travelling. Clearly, scaling a deployment into the hands of the workforce means a software client. So how many licenses should you buy and how much use will there be? It is daunting, particularly when there are so many variables that may include per user licensing and per minute charges.

A StarLeaf customer is not subjected to this minefield. Price performance is another area that we have addressed by allowing all of our customers to distribute StarLeaf Breeze software to everyone in their organization, without incurring any additional costs. Each Breeze user can make unlimited point-to-point calls, hold ad hoc multiparty meetings and even schedule conferences – without restriction. In addition, all users have the capability to use the Guest Invite feature, which means that they can reach anyone without worrying about additional costs.

5. Management that requires no specialist skills

Unfortunately, most video deployments require specialist skills to keep them running effectively. Not only are these skills in short supply, but they are also very expensive to acquire. However, there is simply no need for any dedicated specialist skills with StarLeaf, we handle things in a much more efficient and cost-effective way!

At the heart of the StarLeaf Cloud is a management portal that provides administrators with complete control over their organization’s video conferencing deployment. From this one dashboard, there is the ability to provision and manage all video endpoints, rooms and users, including all adds, moves and changes. It is the one place that allows admins to control the distribution of the StarLeaf Breeze software client to any or all users. There is also the facility for the management and registration of existing third-party video endpoints, alongside any StarLeaf hardware endpoints. It also offers a wealth of monitoring and reporting capabilities.

6. Ongoing investment protection

We all know that as soon as you buy any technology, like a laptop, or indeed a smartphone, it isn’t long before it is superseded by the next generation. Well, it’s no surprise that this also happens in the world of hardware video conferencing systems. Yes, you receive upgrades to compensate, but in the traditional world these upgrades come at a cost. They are only delivered as part of an ongoing maintenance contract and they require internal IT teams to manually install new upgrades as they become available.

All StarLeaf video endpoints that are connected to our Cloud will be automatically upgraded when new features and functionality become available. There is no manual intervention or huge maintenance costs, it is all part of the Connection License. In this way, it is plain to see that investment in a StarLeaf solution is protected.

To learn more about our platform, Cloud services and product portfolio visit our website or, see for yourself why StarLeaf is so different with a free 30 day trial.

Source: https://www.starleaf.com/news/whats-so-different-about-starleaf-video-conferencing-and-calling-and-why-should-you-care-2/

Publish Date: June 21, 2016 5:00 AM


2021 Buyers Guide Dialer Solutions

 
1.) 
Acqueon Technologies Inc.

Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.

2.) 
Avyukta Intellicall Consulting Pvt. Ltd.

Dialer CRM VoIP CTI Cloud Solutions
We are a single roofed solution for Dialer / Hosted Dialer / VoIP / CRM and CTI Solutions . With 300+ call center clients in above 9 countries and recent features such as :

Dynamic custom agent crm popup

avatar module

10+ Custom Reports

Cloud Telephony with/out "Host your Trunks" option

and End to End CRM on the cards we are supposed to grow exponentially within the next 6 Months

3.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

4.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

5.) 
ComSys S.A.

CList for Outbound Campaigns Management
CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
(read more)

6.) 
Consilium Software

Consilium UniCampaign™
Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des...
(read more)

7.) 
contactSPACE

contactSPACE
Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time.

Take control, and ensure your team are on-message by designing the perfect agent interface with a drag-n-drop visual WYSWYG editor.

Rotate CLIDs, and auto-wrap certain calls to ensure maximum agent productivity and performance.

8.) 
CTCOMM

Genesys PureConnect
Genesys PureEngage
Tegsoft

9.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.

10.) 
Megacall

Megadialer
With Megadialer you will get a customized call center software. With the creation of personalized questions, surveys and sales script you will have the information you need from your customers quickly and efficiently. Improve the performance of your agents with a 100% online contact center, real-time analytics and predictive dialer to optimize the time between one call and another.

All rates include:
Instant Call Reports
On-Demand Recording
Call Supervisor
Call Layout after Completion
Your Own Caller ID
Call Monitor
Automatic Re-Calls
Automatic sending of Mails
Incoming Call Management
Real-time Activity Panels
Call Lists for Agents
Different Levels of Administration

11.) 
Noetica

SmartBound™
Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.

12.) 
Nuxiba Technologies

CenterWare
Discover Nuxiba's all-in-one dialer solutions. Either predictive or automatic, our software adapts to your business needs with a powerful and easy-to-use system. We offer TCPA compliance options, so you never have to worry about issues with the law and PCI Data Security so you can protect your cardholder's data information during every call.

Stop worrying about technicalities and focus on the most valuable aspect: giving the best service and customer experience with our intuitive features. All of our features and modules are fully adaptable to any business needs.

Obtain the benefits of using software fully tailored to your business, start saving money, and boosting your productivity.

13.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.

14.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!

15.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time.

The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t...
(read more)

16.) 
Tru29 Outsource Solutions Inc.

Custom Outsourced Solutions
Tru29 Solutions tailor fits a dialer solution that will truly suit your needs.

17.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 



View more from StarLeaf

Recent Blog Posts:
What’s so different about StarLeaf video conferencing and calling and why should you care?June 21, 2016 5:00 AM
StarLeaf’s New Skype for Business Huddle Room Solution is Set to Take the Market by StormJune 8, 2016 5:00 AM
UC OpenCloud – Where Everyone’s InvitedJune 2, 2016 5:00 AM
StarLeaf Breeze for AndroidApril 26, 2016 5:00 AM
StarLeaf Cloud 3.0 is here!April 13, 2016 5:00 AM
Trade-in offer extended! Swap your old video conferencing equipment for a StarLeaf GT Mini – for FREE!March 31, 2016 5:00 AM
Skype for Business adoption: what does it mean for the traditional meeting room?March 29, 2016 5:00 AM
Filling in the money pit – The hidden costs of traditional video conferencing architectureMarch 9, 2016 5:00 AM

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