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StarLeaf Cloud 3.0 is here! - StarLeaf - ContactCenterWorld.com Blog

StarLeaf Cloud 3.0 is here!

The latest release of the StarLeaf Cloud offers great new features and enhancements.

As always, StarLeaf customers do not have to do anything in order to receive these service enhancements; they will be rolled out automatically, so you can rest assured that you are always on the latest version.

New features in StarLeaf Cloud 3.0 include:


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StarLeaf Encore

StarLeaf Cloud 3.0 introduces our video conference recording solution Encore. Encore is available as an optional extra for all StarLeaf customers.

Conferencing Improvements

As well as introducing a Premium Conferencing option with capacity of up to 30 participants, we’ve made joining conferences even simpler. Any StarLeaf customer can join a conference with just 7 digits to dial, even if the conference is not hosted by their organization.

While you’re waiting for your host to start your StarLeaf conference, you will now see a welcome screen until your host joins. And you’ll always know exactly who is in your meeting as participant names are now displayed on the screen.


Skype for Business Screen Sharing

We’re all about interoperability and making video conferencing and calling as easy to use as the telephone. In StarLeaf Cloud 3.0, Skype for Business users can now enjoy bi-directional screen sharing at the press of a button in StarLeaf calls with any user of StarLeaf, Polycom, Cisco, etc.

Camera Presets

You can now ensure your meeting rooms are always set up and ready to go in an instant with camera presets. This new feature allows you to save up to 5 pre-defined camera positions, which are available from your touchscreen controller.

Endpoint Control API

StarLeaf’s endpoint control API, which allows interoperability and full integration with Crestron, AMX, and Extron controllers, is now available over both IP and the serial interface. To find out more, take a look at our API support page.

Full release notes for StarLeaf Cloud 3.0 can be found here.

Source: https://www.starleaf.com/news/starleaf-cloud-3-0-is-here/

Publish Date: April 13, 2016 5:00 AM


2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 



View more from StarLeaf

Recent Blog Posts:
What’s so different about StarLeaf video conferencing and calling and why should you care?June 21, 2016 5:00 AM
StarLeaf’s New Skype for Business Huddle Room Solution is Set to Take the Market by StormJune 8, 2016 5:00 AM
UC OpenCloud – Where Everyone’s InvitedJune 2, 2016 5:00 AM
StarLeaf Breeze for AndroidApril 26, 2016 5:00 AM
StarLeaf Cloud 3.0 is here!April 13, 2016 5:00 AM
Trade-in offer extended! Swap your old video conferencing equipment for a StarLeaf GT Mini – for FREE!March 31, 2016 5:00 AM
Skype for Business adoption: what does it mean for the traditional meeting room?March 29, 2016 5:00 AM
Filling in the money pit – The hidden costs of traditional video conferencing architectureMarch 9, 2016 5:00 AM

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