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Prepping for one of the largest shopping events of the year – are you ready? - STARTEK - ContactCenterWorld.com Blog

Prepping for one of the largest shopping events of the year – are you ready?

Are you prepping your online wishlist? Perhaps you have your eye on a new computer, some wearable technology, or maybe that new appliance you have been holding out for? Good news! Great deals are on the way.

The days of wrestling your way through a crowd are becoming less common as online shopping – in particular – Amazon Prime Day takes on a greater importance in the sales cycle. So what can you do to cash in on some of those famous Prime Day Deals that you are hearing about?

First, let’s brush up on the basics of Amazon Prime Day?

Covering the Basics

Amazon launched the first Prime Day in 2015 to celebrate the company’s 20-year anniversary. The shopping day was so popular with consumers that Amazon decided to make it an annual event. In 2017, millions of Amazon Prime users purchased a whopping $2.41 billion worth of goods followed by approximately $4.19 billion in 2018. This year, as in years past, deals range across all product types from technology to clothing.

Here are a few pro tips to get you started:

  • Sign up to be a Amazon Prime Member
  • Download the Amazon Shopping App on your tablet or phone
  • Shop at Midnight (3:00 a.m. EST) on Monday, July 15, 2019

It’s that simple. If you like to pre-shop the deals, Amazon is releasing a few key Prime Day deals in advance for shoppers to start creating their watch lists to snag the best prices. Amazon also allows you to set alerts through your account to inform you when your saved deals go live.

Deals this good require a lot of technology and people power. So what type of behind-the-scenes preparation occurs for one of the largest shopping days of the year for one of the largest retailers in the world?

Taking Customer Support to the Next Level

The increasing demands of the customer for service and support are growing at exponential rates for most brands including Amazon. At Startek, we understand the preparation it takes to create and implement startegies to support such consumer-engagement heavy events like Prime Day. So how do brands prepare for big shopping events like Prime Day?

There are a lot of little tasks that go on behind the scenes to ensure every aspect of the operation is vigilantly cared for. This includes proper staffing, training, and having the right technology in place to support online purchases. Most importantly, understanding how to communicate and relate to you – as a cutomer is key. Today, Startek partners with countless brands from different industries to provide insights about every touch point of the customer journey. We specialize in teaching other brands how to engage in authentic dialogue with their customers.

We arm our engagement specialists with the tools needed to participate in honest, open dialogue that meets the needs and expectations of today’s retail consumer.

This includes:

  • Demonstrating professionalism through common courtesy and etiquette that matches the level of formality with the amount of customer effort;
  • Listening to the needs and situation of the customer, incorporating prior conversations with them, and providing personalized responses; and
  • Offering appropriate, gradual and personal disclosures that create a sense of spontaneity, personalization, and connectedness.

Most importantly, we leave customers smiling long after the conversation ends. It is these types of interactions that encourage your customers to share their experiences with your brand with their friends and family.

In 2018, STARTEK was awarded 11 Customer Obsession Awards across multiple lines of business for bringing the “WOW” experience to customers.

What to Expect

Now that we have covered the basics of Amazon Prime Day and the preparation to support for such an event, what should customers expect? Lots of savings and special deal offers only available to Prime Members. This year, other retailers like Target are jumping into the “Prime-like” arena in an effort to compete with Amazon during Prime Day. More importantly, aside from the deals, your customers want to connect with your brand. In fact, Sprout Social reports 64% of consumers seek that connection. If you want to amp up your customer experience let’s get started! Visit our contact us page to learn how we can take your customer conversations to the next level.

Source: http://www.startek.com/news/prepping-largest-shopping-events

Publish Date: July 11, 2019 5:00 AM


2021 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.
PH: +1 (346) 444-3555

4.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

5.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

6.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

7.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

8.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
PH: 213-943-2023
 



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