Telecommunications Leader Showcases Benefits of “Robots” for Back Office Processes - StarTek - ContactCenterWorld.com Blog
For mobile operators, activating and managing subscriber identity modules (SIMs) require back-office specialists to complete a long series of tasks, often with redundant steps and data entry. For one large telecommunications client, STARTEK saw the opportunity to use automation and analytics to improve productivity, cycle time, and accuracy for this complex process.
Publish Date: December 7, 2017 5:00 AM
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