Dispelling 6 Misconceptions about the Cloud. Myth 1: Cloud is Not Secure - Startel Corp. - ContactCenterWorld.com Blog
Cloud services and cloud platforms have become an undeniable part of the IT landscape. However, while the shift from traditional software models to the Internet has steadily gained momentum over the last several years, “the cloud” is still a fairly new concept. And like all things new, it comes with some concerns and uncertainty. Over the next 6 weeks, I will do my best to debunk some of the top misconceptions/myths associated with the cloud, including:
1. Cloud is Not Secure
2. Cloud is One Size Fits All
3. Cloud is Not Reliable
4. Cloud Cannot Scale for Large Organizations
5. Cloud is a Fad
6. Cloud is Too Significant to Outsource Control
If you have a concern about the cloud that is not listed above, please mention it here and give us the opportunity to address it.
When the cloud is done right, it fundamentally changes how companies and entire industries operate along with how customers engage and purchase products and services.
MYTH 1: Cloud is Not Secure
FACT: Security threats in the cloud are no greater, and in many cases much less common, than those faced by on-premise systems. When selecting a cloud provider, do your due diligence and ensure that your cloud vendor will host your contact center, and sensitive information, on a single instance cloud platform or dedicated hardware serving only your organization. Also ensure that the proposed cloud solution includes secure and redundant remote cloud servers protected by Tier III, SSAE16 data centers. Lastly, confirm that your center will be managed in a stable, PCI, HIPAA, GLBA and Sox compliant environment. Any reputable cloud provider will also provide clients with the following services:
- A dedicated team of IT experts
- Full compliance with industry and regulatory standards
- Regularly scheduled third-party security audits
- Automatic hardware and software updates
Next week we will take on the myth that the ‘Cloud is One Size Fits All’, which could not be further from the truth. In fact, the inherent flexibility of the cloud means that organizations can have greater control and customization of their contact center solutions. In the meantime, please post your comments. We look forward to hearing from you!
Publish Date: October 10, 2014 5:00 AM
|All Suppliers||Get Listed|
(VIEW OUR PAGE)
HigherGround develops data collection, information storage, and interaction analytics solutions that easily transform data into actionable intelligence, enabling operational optimization, enhanced per...
(VIEW OUR PAGE)
Advanced AI technology and Natural Language Processing delivered to clients in the Cloud that harnesses both voice and digital conversations. The focus is on building an environment where intelligent ...
|PREMIUMFuture Gen International Pte Ltd|
(VIEW OUR PAGE)
Outsourcing provider of English Call Centre services, Audio Transcriptions, Big Data ETL (Extract, Transform, Load) , Big Data Visualization, Big Data Predictive Model Generation
View more from Startel Corp.
Recent Blog Posts:
|Dispelling 6 Misconceptions about the Cloud. Myth 6: Too Significant to Outsource Control||November 14, 2014 5:00 AM|
|Dispelling 6 Misconceptions about the Cloud. Myth 5: Cloud is a Fad||November 7, 2014 5:00 AM|
|Dispelling 6 Misconceptions about the Cloud. Myth 4: Cloud Cannot Scale for Large Organizations||October 31, 2014 5:00 AM|
|Dispelling 6 Misconceptions about the Cloud. Myth 3: Cloud is Not Reliable||October 24, 2014 5:00 AM|
|Dispelling 6 Misconceptions about the Cloud. Myth 2: Cloud is One Size Fits All||October 17, 2014 5:00 AM|
|Dispelling 6 Misconceptions about the Cloud. Myth 1: Cloud is Not Secure||October 10, 2014 5:00 AM|
|In the World of Mobile Messaging Applications, there are NO Privacy Guarantees||June 2, 2014 5:00 AM|
|Startel Secure Messaging: Achieving Privacy & HIPAA/HITECH Compliance||November 25, 2013 5:00 AM|
|HIPAA in the Contact Center: PHI and Encryption||July 10, 2013 5:00 AM|
|HIPAA In the Contact Center||June 28, 2013 5:00 AM|