Dispelling 6 Misconceptions about the Cloud. Myth 6: Too Significant to Outsource Control - Startel Corp. - ContactCenterWorld.com Blog
In our sixth and final week of our debunking the cloud myths series, we take on the misconception that the Cloud is too significant to outsource control. While outsourcing will result in less control from a technical standpoint, the business ease and financial savings will continue to increase the usage of these services.
MYTH: Too Significant to Outsource Control.
FACT: When considering implementing a cloud-based solution, most people tend to think they will have to give up control of their organization to their cloud vendor. From a technical standpoint this is in part true, as your cloud provider becomes responsible for implementing, maintaining and updating your hardware and software. However, it is the client who continues to manage his/her organization and its day-to-day operations, including routing calls, setting up accounts, assigning privileges, etc., using their administrator login. When selecting a cloud provider, it is important that you choose one who you view as a partner and trust to manage your IT resources. Giving up some control may be a good thing, especially when you have a trusted partner to focus on the technology pain points of your business. And in turn, you will be able to concentrate on other areas of your business that add value.
Thank you to those that kept up with our blog series, Dispelling 6 Misconceptions about the Cloud, over the past 6 weeks. We hope you enjoyed reading it, and learned a thing or two along the way. Designed for small and mid-size organizations, Startel’s Cloud Contact Center Solution enables customers to access our entire suite of products and applications and communicate with their customers any time, on any device, anywhere in the world, via an Internet connection. To learn more about Startel’s Cloud Contact Center solution, visit our website or contact us at email@example.com.
Publish Date: November 14, 2014 5:00 AM
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