Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties



Upcoming Events






The Three Task Categories You Should Outsource - SupportNinja - Blog

The Three Task Categories You Should Outsource

As we’ve talked about in the past, there’s a time to hire consultants and a time to hire virtual assistants. However, how do you know when you should outsource something in the first place?

The answer is actually very simple – you should outsource any task that can be done by someone else for less money than it would cost you.

For a startup, that means determining the hourly wage of your key players and, if someone else can do something for less, paying them instead. This way your founders and key partners can focus on value-add projects, rather than constantly putting out fires.

What types of projects/positions should be outsourced?

I’m glad you asked! The following three categories are the  areas where it may be more beneficial to outsource than to use a full-time employee (or try to do yourself).

Executive or Professional Expertise

A startup may not be able to afford a full-time CFO or marketing executive, but you may be able to pay for one to come in on a biweekly or monthly basis to provide insights and confirm that appropriate progress is being made.

For many companies, it may be more effective to hire a high quality bookkeeper and an exceptional CFO consultant, then find a mediocre full-time CFO. The bookkeeper will be happy with a lower rate than someone with a CFO title. Meanwhile, the bookkeeper can learn from the CFO consultant and perhaps become the full-time CFO when finances and expertise permit.

Don’t assume that you have to settle for mediocrity because of your finances. Instead, determine the areas that absolutely require expert oversight and outsource those – assigning the less essential tasks to a competent low-level professional.

Projects Requiring Specialized Knowledge

The obvious people who fall into this category are your lawyer and CPA. You meet with these partners on occasion, but as an early-stage startup you would never expect to bring these individuals on as full-time employees.

But there are many more professionals that may be worth hiring on an independent basis. Bringing IT, accounting, marketing, and other professionals on as consultants, rather than employees, allows you to get things done without increasing your payroll. It’s also a lot easier to stop working with a consultant than it is to fire an employee if quality drops or finances get tight.

As your start transitioning complex tasks away from yourself, consider hiring specialized consultants rather than Jack-off-all-trades assistants to manage the more complex activities.

Repetitive Tasks

Finally, anytime you or someone on your team seems to repeat the same project over and over, it’s time to look at outsourcing the work. Data entry, accounts payable, and shipping inventory could all fall under the umbrella of repetitive tasks worth outsourcing.

Small companies that are strapped for cash will have key team members picking up the slack and taking on these simple time-consuming tasks under the misconception that it’s saving the company money. In reality, they’re actually costing the company money by having innovators, communicators, and strategists spend their time responding to emails or sealing envelopes.

Allow your team to specialize on what they do best by outsourcing the simple tasks that could otherwise consume their days.

Closing Thoughts…

Never outsource purely for the sake of outsourcing. However, when it’s clear that outsourcing is the most cost-effective way to grow your business, don’t try to save money by avoiding it.

When you constantly analyze your schedule, and outsource tasks as soon as possible, you’ll ensure that your spending time working on your business rather than in your business.


Publish Date: July 1, 2016 5:00 AM

2020 Buyers Guide Recording

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608


Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

View more from SupportNinja

Recent Blog Posts:
How to Motivate Your Virtual TeamOctober 6, 2016 5:00 AM
5 Tips for Developing a Killer Virtual TeamSeptember 12, 2016 5:00 AM
5 Companies Delivering Customer Service CreativelyAugust 5, 2016 5:00 AM
4 Customer Service Processes You Should Have in PlaceJuly 29, 2016 5:00 AM
How to Outsource Any Task in 5 StepsJuly 16, 2016 5:00 AM
3 Ways to Save on Customer SupportJuly 8, 2016 5:00 AM
The Three Task Categories You Should OutsourceJuly 1, 2016 5:00 AM
When to Hire a Virtual Assistant and When to Hire a ConsultantJune 24, 2016 5:00 AM
5 Tasks Your Sales Team Should be Outsourcing Right NowJune 17, 2016 5:00 AM
Kayako Software ReviewMay 26, 2016 5:00 AM

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =