Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

WORKFORCE MANAGEMENT

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

How To Enter the 2020 Members' Choice Awards - For Vendors

TRAINING IN CONTACT CENTERS

When to Hire a Virtual Assistant and When to Hire a Consultant - SupportNinja - ContactCenterWorld.com Blog

When to Hire a Virtual Assistant and When to Hire a Consultant

When it comes to hiring someone external to your business, you have two options – you can either hire a consultant, or a virtual assistant. All independent contractors and freelancers ultimately fall into one of these two categories – regardless of whether they’re a designer, customer service rep, writer, programmer, etc.

What’s the difference between the consultant and the virtual assistant? The consult will charge a premium to take on complex projects. Meanwhile, the virtual assistant will cost substantially less to follow establishes processes and tasks that you delegate.

Both the consultant and virtual assistant have their place in your broader business strategy. The key is to figure out which one to hire for which tasks.

To make your life easier, we’ve developed this brief list of when it’s best to hire a consultant, and when it’s best to hire a virtual assistant.

Hire a consultant if you need strategy developed

If you know that your business needs social media marketing, but you have no idea where to start, then you want to hire a consultant.

If you need a way to improve your customer service experience, but aren’t sure what path to follow, your best bet is to hire a consultant.

Anytime that there’s an area of business where you’re unfamiliar, and uninterested in learning, it’s time to hire a consultant.

Hire a virtual assistant if you need strategy implemented

Once your social media strategy has been developed, and you know who to follow, when to post, and what to post, you’re ready to hire a cost-effective virtual assistant to help make that strategy happen.

After determining that the best way to improve your customer service experience is to reach out to each customer directly with x specific questions, you’re ready to hire a virtual assistant to make the calls and send the emails.

The virtual assistant is able to clearly track and define the steps to ensure that the strategy is implemented effectively.

Hire a consultant if you need processes established

Maybe you have the right strategy, but you feel like it could be improved upon. If this is the case, hire a consultant.

Whether you need a system for tracking your finances, a process for monitoring workflow, or a method for maximizing productivity, a consultant can share best practices that will help guide successfully grow your business.

Hire a virtual assistant if you need processes followed

When you look up from your desk one day to realize that you’re spending hours on the same, trivial tasks, day-after-day, it’s time to hire a virtual assistant.

You already know what needs to be done, and how to do it. Simply document this process and hand the task over to your virtual assistant.  

While the consultant helps you discover and develop an effective process, the virtual assistant can implement the day-to-day – allowing you to focus your time on higher value activities that can’t be outsourced.

Hire a consultant if you need to develop a network

The right connections can make or break a company – and the right consultant can help you develop those connections.

If your business is just starting out, and meaningful network in a specific niche would benefit your brand credibility, then consider hiring a consultant who is already a part of that community.

By working with the consultant for a brief period of time, you can gain access to their network.

Hire a virtual assistant if you need to activate a network

When you already have your own network and simply need to keep them engaged and interested, hiring a virtual assistant can save hours.

Provide the VA with access to your email account and have them reach out with requests to share, promote, or connect. Furthermore, have them respond to comments on your blog or forum.

Although it may take a bit of extra effort and planning to have a virtual assistant manage your network as you, it can be worth it – as it literally allows you to be in two places at once.

Closing thoughts…

Both consultants and virtual assistants play a valuable role in the success of a business – as long as you know when to hire which. Hire a consultant when you need a VA, and you’ll be throwing money down the drain. Meanwhile hire a VA when you need a consultant and your results will be minimal.

At Support Ninja we have a healthy combination of both consultants and virtual assistants – which allows us to benefit our clients wherever they may be on the planning and implementation scale. If you’re looking to improve your company’s productivity through outsourcing, get in touch. We’d love to discover if our services can help you grow your business.

Source: https://www.supportninja.com/blog/when-to-hire-a-virtual-assistant-and-when-to-hire-a-consultant/

Publish Date: June 24, 2016 5:00 AM


2020 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300
 



View more from SupportNinja

Recent Blog Posts:
How to Motivate Your Virtual TeamOctober 6, 2016 5:00 AM
5 Tips for Developing a Killer Virtual TeamSeptember 12, 2016 5:00 AM
5 Companies Delivering Customer Service CreativelyAugust 5, 2016 5:00 AM
4 Customer Service Processes You Should Have in PlaceJuly 29, 2016 5:00 AM
How to Outsource Any Task in 5 StepsJuly 16, 2016 5:00 AM
3 Ways to Save on Customer SupportJuly 8, 2016 5:00 AM
The Three Task Categories You Should OutsourceJuly 1, 2016 5:00 AM
When to Hire a Virtual Assistant and When to Hire a ConsultantJune 24, 2016 5:00 AM
5 Tasks Your Sales Team Should be Outsourcing Right NowJune 17, 2016 5:00 AM
Kayako Software ReviewMay 26, 2016 5:00 AM
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 8412 
Share

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =