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5 Tasks Your Sales Team Should be Outsourcing Right Now - SupportNinja - ContactCenterWorld.com Blog

5 Tasks Your Sales Team Should be Outsourcing Right Now

What percentage of your SDRs’ time is actually spent speaking with prospects? For most sales organization, this number isn’t as high as it should be.

Rather than communicating with prospects, SDRs often spend the majority of their day hunting down contact information, looking for new leads, and preparing for and scheduling meetings.

Although all of these tasks are critical to the sales process, they may not be the most efficient use of your sales team’s time.

Here are five tasks that can be outsourced to allow your team to spend less time collecting information, and more time talking with prospects.

1. Collecting prospect contact information

Finding contact information for leads doesn’t need to consume a large percentage of your team’s time. If you already know what individuals or companies you want to reach out to, have your virtual sales team or assistant track down the contact information.

Have your virtual team use tools like PersistIQ’s Chrome Extension to find prospect email addresses on social networks and add them directly to your database.

2. Scheduling appointments

Particularly if the decision makers that you need to reach are executives, finding a time to meet can be complicated and time consuming.

Rather than having your SDRs constantly running into gatekeepers, use a virtual sales team to reach out and schedule these appoints. Of course, you’ll want to make sure that they are professional and educated – but they don’t need to be your higher-paid SDRs.

3. Doing pre-meeting research

In the book Never Eat Alone, Keith Ferrazzi mentions the value of compiling a one-page information sheet on the interests and experiences of an individual before meeting with them. By doing detailed research on an individual, it becomes easier to connect around shared interests and experiences.

Having a virtual assistant quickly develop an information sheet using LinkedIn, Facebook, and a quick Google search, you may discover a new way to connect with the individual – whether that’s through their alma mater, mutual friends, or child looking for an internship.

4. Taking and recording meeting minutes

Keeping track of the key takeaways from a meeting is important – but trying to take notes while leading the conversation can be difficult. Meanwhile, recording a conversation to go back and listen to later doubles the time investment required.

A virtual assistant can take notes throughout the meeting – making it easy to remember who is responsible for what and any other key points discussed during the conversation.

5. Sending out holiday and thank-you cards

Maintaining contact with current and potential customers is crucial for any business. While there are many ways to do this, making it efficient, yet personal, can be challenging.

A virtual assistant can help with everything from crafting messages, to finding and purchasing gifts, to sending thank-you cards. By taking the time to send a physical piece of mail, you help keep your business at the forefront of your prospect’s mind.

Closing thoughts…

Many effective salespeople are high-energy and results driven. Requiring them to spend time on monotonous tasks can be both mentally draining and a waste of their talents. By finding ways to outsource the right tasks through individual freelancers or structured teams like Support Ninja, you can increase the moral and productivity of your SDRs, while improving your bottom line.

Source: https://www.supportninja.com/blog/5-tasks-your-sales-team-should-be-outsourcing-right-now/

Publish Date: June 17, 2016 5:00 AM


2020 Buyers Guide Dialer Solutions

 
1.) 
Acqueon Technologies Inc.

Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
PH: +1 888-946-6878

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

4.) 
ComSys S.A.

CList for Outbound Campaigns Management
CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
(read more)
PH: +302109241486

5.) 
contactSPACE

contactSPACE
Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time.

Take control, and ensure your team are on-message by designing the perfect agent interface with a drag-n-drop visual WYSWYG editor.

Rotate CLIDs, and auto-wrap certain calls to ensure maximum agent productivity and performance.
PH: +6188803111

6.) 
CTCOMM

Genesys PureConnect
Genesys PureEngage
Tegsoft

7.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.
PH: +49 351 44529800

8.) 
Megacall

Megadialer
With Megadialer you will get a customized call center software. With the creation of personalized questions, surveys and sales script you will have the information you need from your customers quickly and efficiently. Improve the performance of your agents with a 100% online contact center, real-time analytics and predictive dialer to optimize the time between one call and another.

All rates include:
Instant Call Reports
On-Demand Recording
Call Supervisor
Call Layout after Completion
Your Own Caller ID
Call Monitor
Automatic Re-Calls
Automatic sending of Mails
Incoming Call Management
Real-time Activity Panels
Call Lists for Agents
Different Levels of Administration
PH: +34 952 667 511

9.) 
Noetica

SmartBound™
Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.
PH: +44 345 0181 070

10.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.
PH: 877-588-2292

11.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!
PH: +441617102740
 



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