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Waiting staff ‘lovin’ their new AI-powered chatbot. - Synthetix - ContactCenterWorld.com Blog

Waiting staff ‘lovin’ their new AI-powered chatbot.

Synthetix HQ, Stansted, UK, 1 August 2018 - One of the UK’s largest, most profitable, and globally recognised employers in the fast food industry has invested in a new and innovative way to assist their staff anytime they need it. A new intelligent Virtual Agent assists staff to troubleshoot should they experience technical difficulties with items such as the drinks dispenser or order taking equipment.

The intelligent Virtual Agent/chatbot designed by Synthetix, offers step by step guidance displaying technical manuals, to get simple issues fixed as soon as possible, without having to call and wait for an engineer. If the system detects that a problem does require expert intervention, the bot automatically logs and schedules a call for further assistance through an integrated call-back system.

Neil Spalding, Head of Channel Sales at Synthetix says, “It’s a great honour to work alongside such a global brand who are embracing technology to not only assist their staff but help serve their customers better. The Virtual Agent’s integration with the call-back system is extremely efficient to get operational levels back to optimum capacity.”


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Content continues ….

Source: http://synthetix.com/blog/EN/posts/DoyouwantsomeAIwiththat.html

Publish Date: September 3, 2018 5:00 AM


2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 



View more from Synthetix

Recent Blog Posts:
Contact centres winning the battle of CXSeptember 4, 2018 5:00 AM
Waiting staff ‘lovin’ their new AI-powered chatbot.September 3, 2018 5:00 AM
Repurpose digital assets to deliver relevant answers.August 31, 2018 5:00 AM
The dawn of a New Contact CentreAugust 21, 2018 5:00 AM
Virtual Agent pioneers celebrate 17 years of AI-driven solutionsMay 14, 2018 5:00 AM
Digital customer service channels to blame for poor CX?April 16, 2018 5:00 AM
Floods of customer complaintsMarch 5, 2018 5:00 AM
Snow day should not equal icy customer supportMarch 2, 2018 5:00 AM
Synthetix self-service and knowledge software offer to U.S. utilitiesJanuary 10, 2018 5:00 AM
Advantage Customer ExperienceJuly 19, 2017 5:00 AM

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