Source: http://synthetix.com/blog/EN/posts/DoyouwantsomeAIwiththat.html
Publish Date: September 3, 2018 |
| 3.) |  Telephone Answering Services Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most. All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine. Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that yo... (read more)     |
| 4.) |  Contact Centre Services We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services. Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available. Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur... (read more) |
| 11.) |  WorkGenda WorkGenda is a state of the art WFO cloud service, used by customers around the world. WorkGenda provides: a) an AI based forecasting engine, which automatically generates forecasts with a WAPE of 3 to 5%, b) a capacity management engine based on a traffic simulator, with perfect support for blending regardless the type of channels, which subsequently automatically converts the computed capacity into optimised shifts, where ‘optimised’ equals to a zero or the mathematically minimum possible overstaffing under the given contractual constrains, c) an automated scheduling engine, capable of scheduling 3000 multi-skilled agents for a whole week in 2 minutes and d) an Intraday bot which automatic... (read more) |
| Contact centres winning the battle of CX | September 4, 2018 |
| Waiting staff ‘lovin’ their new AI-powered chatbot. | September 3, 2018 |
| Repurpose digital assets to deliver relevant answers. | August 31, 2018 |
| The dawn of a New Contact Centre | August 21, 2018 |
| Virtual Agent pioneers celebrate 17 years of AI-driven solutions | May 14, 2018 |
| Digital customer service channels to blame for poor CX? | April 16, 2018 |
| Floods of customer complaints | March 5, 2018 |
| Snow day should not equal icy customer support | March 2, 2018 |
| Synthetix self-service and knowledge software offer to U.S. utilities | January 10, 2018 |
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