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Synthetix self-service and knowledge software offer to U.S. utilities - Synthetix - ContactCenterWorld.com Blog

Synthetix self-service and knowledge software offer to U.S. utilities

AUSTIN, TEXAS, January 9, 2018 -- No longer new players in the U.S, Synthetix is set on expanding their already phenomenal global growth to address some of the very specific issues faced by utilities in the U.S.

Already the No.1 supplier of self-service and knowledge software to Western Europe’s utility sector, Synthetix systems are helping to support and serve more than 28.4 million customers, resulting in increased customer satisfaction and massive reductions in complaints. Synthetix offers Electric, Gas and Water retail/distribution-specific packages for the U.S. utility sector in three different tier levels. These different levels include options like a ready-populated knowledge-base of the most asked questions by utility customers, simple pricing and straight forward implementation of days, not months.

Adam Ashcroft, Director at Synthetix said “We are confident that we can offer scale, resources, knowledge, and a pricing methodology beyond what’s possible for any individual utility or new entrants into this sector to replicate.”


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With Accenture reporting that utilities can save between $1-3 million through self-service technologies, Synthetix hope to assist in transforming online customer service delivery for both IOUs & PUCs that are under the extensive pressure to continuously reduce costs and improve operational performance to remain profitable and to achieve sustainable growth.

Synthetix provide a Value Opportunity Assessment free of charge to US utilities to assess impact and quantify return on investment as the initial starting point.

About Synthetix:

Synthetix Ltd is a leading provider of multi-channel utility solutions, providing knowledge-base software for web, mobile, e-mail, live chat, social and contact center customer service. Founded in 2001, Synthetix has unparalleled expertise in the field of online customer service design and deployment.

The company has become the customer experience web usability technology choice for global brands including; Southern Water, Virgin Holidays, Walgreens Boots Alliance, Best Western Hotels, General Motors, Ford, Ben & Jerry’s and the London 2012 Olympics.

More information and pricing >>

Source: http://synthetix.com/blog/US/posts/SynthetixsettoaddressveryspecificissuesfacedbyutilitiesintheUS.html

Publish Date: January 10, 2018 5:00 AM


2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

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Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
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6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
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