
Customers contact customer service for different reasons: it can be to inquire about the product or service, report a problem, or to resolve an issue. Whatever their reason for calling, we need to ensure that our service meets or surpasses their expectations. If they end up complaining about the customer service instead, this could seriously discourage them from continuing to patronize your product or support your company.
You might also like: Outsource Customer Service to Turn Complaints to Compliments
Take steps to prevent these mistakes and you’ll be closer to ensuring a consistently positive experience for your customers. If you’re thinking of delegating your customer support to a BPO service provider, Taking You Forward, a contact center company in the Philippines, offers high quality customer service, technical support, and sales among others.
Source: http://www.takingyouforward.com/blog/top-6-complaints-in-customer-service/
Publish Date: March 28, 2017 5:00 AM |
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