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With Outsourcing, Everyone Wins - Taking You Forward, Inc. - ContactCenterWorld.com Blog

With Outsourcing, Everyone Wins

Is it possible to look at the glass half-full when it comes to outsourcing?  With the stigma associated with offshoring, can there be a silver lining for everyone affected?  From large companies to small to medium enterprises, outsourcing, when managed properly, can benefit all.  

Let us show you how outsourcing customer service solutions or SME services can be a win-win-win for you, your customers, and yes, even your in-house employees.

 

FOR YOU

 
  • Reduce your overhead costs. By utilizing the outsourcing provider’s resources and facilities, you save on expenses incurred from performing certain tasks, not to mention, save on time and energy spent recruiting and training new personnel.
  • Concentrate on your core functions. Another upside to SME outsourcing is that non-essential tasks are handed over to your outsourcing partner. This frees up your schedule to let you focus on improving your core products and services. You can now prioritize the items that need your attention the most.
 

FOR YOUR CUSTOMERS:

 
  • 24 hour availability of customer service. Customers can enjoy the comfort and convenience of having a representative handle their concerns any time they call, whatever time of the day, or night. Additionally, they can choose to call on any weekday, weekend, or holiday, and they know someone will always be ready to help them.
  • Access to customer service regardless of their location. For customers, being able to call for assistance anytime and from anywhere can help make their daily lives easier. With your outsourcing provider offering comprehensive service, customers are assured of support wherever they call from, no matter the time zone.
 

FOR YOUR STAFF:

 
  • Maximize efficiency. Outsourcing helps lessen employee’s tasks because these are delegated to the outsourcing provider. Employees can then reach their job goals, and accomplish more important work in lesser time.
  • Shared knowledge. Your employees can learn best practices from your outsourcing provider on improving processes and procedures. Applying what they have learned will then help them perform their jobs better.

You cannot run a successful SME business if you keep losing key employees. Nor can your business survive if you do not have the funds to maintain your services. And without loyal customers who are satisfied with the speed and scope of your service, your company will soon be heading for bankruptcy. Fortunately, SME outsourcing helps you compromise by allowing everyone to gain something out of this initiative. Everyone benefits and in the long term, everyone wins.

Source: http://www.takingyouforward.com/blog/business-blog/with-outsourcing-everyone-wins/

Publish Date: March 12, 2017 5:00 AM


2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
PH: +1 917 475 9200

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
PH: 561-952-2600

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 



View more from Taking You Forward, Inc.

Recent Blog Posts:
Customer Care Challenge: Delivering Bad News to CustomersJuly 16, 2017 5:00 AM
Why Telemarketing Still Works In The Digital EraJune 26, 2017 5:00 AM
4 Factors To Consider When Calculating Number of Call Center Agents NeededJune 5, 2017 5:00 AM
4 Points To Ponder When Winning Back CustomersMay 5, 2017 5:00 AM
Weekly BPO News: April 18-21, 2017April 28, 2017 5:00 AM
4 Reasons Why Sales Needs Storytelling SkillsApril 28, 2017 5:00 AM
Top 6 Complaints In Customer ServiceMarch 28, 2017 5:00 AM
With Outsourcing, Everyone WinsMarch 12, 2017 5:00 AM
5 Techniques to Manage High Call Volume In Peak SeasonsFebruary 22, 2017 5:00 AM
5 Tips For Excellent Live Chat Customer SupportFebruary 3, 2017 5:00 AM

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