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Trump Presidency Poses Major but Manageable Risk to Local BPO – HSBC - Taking You Forward, Inc. - ContactCenterWorld.com Blog

Trump Presidency Poses Major but Manageable Risk to Local BPO – HSBC

HSBC said the incoming US administration poses a major risk to the Philippines’ business process outsourcing (BPO) sector. However, the global bank pointed out that the risks remain manageable. In a report, HSBC said that the risks are mitigated because there is little direct competition with American workers from Philippines-based BPO work, and that President Rodrigo Duterte now appears to have struck a more conciliatory tone concerning future cooperation with the US. The report added that foreign investments in the Philippines will be led by China in 2017, overtaking the US. The bank also increased its 2016 growth forecast for the Philippines from 6.5% to 6.8%, after the higher-than-expected economic expansion in Q3 of this year.

Source: http://www.takingyouforward.com/blog/bponews/trump-presidency-poses-major-but-manageable-risk-to-local-bpo-hsbc/

Publish Date: November 25, 2016 5:00 AM


2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 



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