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Weekly BPO News: April 18-21, 2017 - Taking You Forward, Inc. - ContactCenterWorld.com Blog

Weekly BPO News: April 18-21, 2017

ITO Market to Grow 5.8% Annually From 2016-2020

 

Apr 21 - Technavio, a leading technology research and advisory company, projects that the Information Technology Outsourcing (ITO) market in the Asia Pacific (APAC) region will grow at a compound annual growth rate of 5.80% during the period 2016-2020.

 

The company considers the revenue generated from infrastructure and application outsourcing services to calculate the market size. The ITO market in APAC is reportedly gaining ground with increased IT spending and related outsourcing activities by organizations in the region needed to stay competitive. Outsourcing provides benefits in cost savings and efficiencies. In the report, key vendors were identified as HP, IBM, TCS, Fujitsu and Accenture.


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Ayala Land Earmarks P88bn CapEx for this Year

 

Apr 21 - Philippine property giant Ayala Land Inc has allocated P88 billion in capital expenditure this year, with optimism that the property sector will continue to sustain its growth. Ayala Land president Bernard Vincent ‘Bobby’ Dy said the company’s optimism is on the back of the robust economy, buoyed by low interest rates, continued growth of remittances, and strong business process outsourcing industry.

The property giant is launching a 35-hectare property spanning Quezon City and Pasig City in a joint venture with the LT Group of Lucio Tan; the 250-hectare Evo City in Kawit Cavite; and the 25-hectare Azuela Cove in Davao City in a joint venture with the Alcantara group.

 
 

IT-BPO, OFW Remittance Remain Key Growth Engines - Markit

 

Apr 20 - Analytics firm Markit has forecast that the Philippine economy will grow 6.3% this year, citing the information technology and business process outsourcing (BPO) industry and remittances from workers abroad as two key growth engines.

As with last year, the receipts from country’s BPO industry and remittances from Filipinos working abroad continue to be the top sources foreign exchange. The International Monetary Fund has retained its Philippine growth forecast for 2017 at 6.8% pointing to strong domestic demand, a recovery in exports, and higher public spending as the major growth drivers.

 

 
 

ICC to Organize Cebu’s Online Freelance Community

 

Apr 18 - The Innovation Council of Cebu (ICC), a newly-formed organization under the Cebu Chamber of Commerce and Industry, is organizing the online freelancing community in the city to beef up the country’s position as the preferred hub for global online freelancing and rural impact sourcing.

 

ICC president Michael Cubos announced that they are identifying and organizing Cebu-based online freelancers so they can get support from both public and private sectors. He stressed that the group can avail of the government’s digital and information communications technology projects, which are being introduced in collaboration with the relevant industries.

 

 
 

ECOP Airs Concern Over Mandatory PWD Hiring in BPOs

 

Apr 19 - The Employers Confederation of the Philippines (ECOP) has aired some concern over pending bills that propose to impose penalties on companies that fail to employ people with disabilities (PWDs) for up to two percent of the number of new job vacancies at the company. ECOP stressed that there are specific sectors where such requirements would be difficult or impossible to implement such as business process outsourcing (BPO) companies.

The group cited that in a BPO with 30,000 operators, at least 300 positions for PWDs should be held, but Sergio Ortiz-Luis Jr, acting ECOP president, pointed out that considering the nature of skills required by BPOs, it is a certainty that most of these reserved positions will remain unfilled over time.

Source: http://www.takingyouforward.com/blog/bponews/weekly-bpo-news-april-18-21-2017/

Publish Date: April 28, 2017 5:00 AM


2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
PH: +1 917 475 9200

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
PH: 561-952-2600

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 



View more from Taking You Forward, Inc.

Recent Blog Posts:
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4 Points To Ponder When Winning Back CustomersMay 5, 2017 5:00 AM
Weekly BPO News: April 18-21, 2017April 28, 2017 5:00 AM
4 Reasons Why Sales Needs Storytelling SkillsApril 28, 2017 5:00 AM
Top 6 Complaints In Customer ServiceMarch 28, 2017 5:00 AM
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