CORONAVIRUS (COVID 19) - FORCING YOU TO WORK FROM HOME?!
Watch our Video with some tips (view here)
Weekly BPO News: April 18-21, 2017 - Taking You Forward, Inc. - ContactCenterWorld.com Blog
ITO Market to Grow 5.8% Annually From 2016-2020
Apr 21 - Technavio, a leading technology research and advisory company, projects that the Information Technology Outsourcing (ITO) market in the Asia Pacific (APAC) region will grow at a compound annual growth rate of 5.80% during the period 2016-2020.
The company considers the revenue generated from infrastructure and application outsourcing services to calculate the market size. The ITO market in APAC is reportedly gaining ground with increased IT spending and related outsourcing activities by organizations in the region needed to stay competitive. Outsourcing provides benefits in cost savings and efficiencies. In the report, key vendors were identified as HP, IBM, TCS, Fujitsu and Accenture.
Ayala Land Earmarks P88bn CapEx for this Year
Apr 21 - Philippine property giant Ayala Land Inc has allocated P88 billion in capital expenditure this year, with optimism that the property sector will continue to sustain its growth. Ayala Land president Bernard Vincent ‘Bobby’ Dy said the company’s optimism is on the back of the robust economy, buoyed by low interest rates, continued growth of remittances, and strong business process outsourcing industry.
The property giant is launching a 35-hectare property spanning Quezon City and Pasig City in a joint venture with the LT Group of Lucio Tan; the 250-hectare Evo City in Kawit Cavite; and the 25-hectare Azuela Cove in Davao City in a joint venture with the Alcantara group.
IT-BPO, OFW Remittance Remain Key Growth Engines - Markit
Apr 20 - Analytics firm Markit has forecast that the Philippine economy will grow 6.3% this year, citing the information technology and business process outsourcing (BPO) industry and remittances from workers abroad as two key growth engines.
As with last year, the receipts from country’s BPO industry and remittances from Filipinos working abroad continue to be the top sources foreign exchange. The International Monetary Fund has retained its Philippine growth forecast for 2017 at 6.8% pointing to strong domestic demand, a recovery in exports, and higher public spending as the major growth drivers.
ICC to Organize Cebu’s Online Freelance Community
Apr 18 - The Innovation Council of Cebu (ICC), a newly-formed organization under the Cebu Chamber of Commerce and Industry, is organizing the online freelancing community in the city to beef up the country’s position as the preferred hub for global online freelancing and rural impact sourcing.
ICC president Michael Cubos announced that they are identifying and organizing Cebu-based online freelancers so they can get support from both public and private sectors. He stressed that the group can avail of the government’s digital and information communications technology projects, which are being introduced in collaboration with the relevant industries.
ECOP Airs Concern Over Mandatory PWD Hiring in BPOs
Apr 19 - The Employers Confederation of the Philippines (ECOP) has aired some concern over pending bills that propose to impose penalties on companies that fail to employ people with disabilities (PWDs) for up to two percent of the number of new job vacancies at the company. ECOP stressed that there are specific sectors where such requirements would be difficult or impossible to implement such as business process outsourcing (BPO) companies.
The group cited that in a BPO with 30,000 operators, at least 300 positions for PWDs should be held, but Sergio Ortiz-Luis Jr, acting ECOP president, pointed out that considering the nature of skills required by BPOs, it is a certainty that most of these reserved positions will remain unfilled over time.
Publish Date: April 28, 2017 5:00 AM
2020 Buyers Guide Training
|4.)||Manitoba Customer Contact Association|
Making Training and Development Part of Your Corporate Landscape
Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates.
Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people.
Start the conversation: Explore our Training Page http://www.mcca.mb.ca/train...
View more from Taking You Forward, Inc.
Recent Blog Posts:
|Customer Care Challenge: Delivering Bad News to Customers||July 16, 2017 5:00 AM|
|Why Telemarketing Still Works In The Digital Era||June 26, 2017 5:00 AM|
|4 Factors To Consider When Calculating Number of Call Center Agents Needed||June 5, 2017 5:00 AM|
|4 Points To Ponder When Winning Back Customers||May 5, 2017 5:00 AM|
|Weekly BPO News: April 18-21, 2017||April 28, 2017 5:00 AM|
|4 Reasons Why Sales Needs Storytelling Skills||April 28, 2017 5:00 AM|
|Top 6 Complaints In Customer Service||March 28, 2017 5:00 AM|
|With Outsourcing, Everyone Wins||March 12, 2017 5:00 AM|
|5 Techniques to Manage High Call Volume In Peak Seasons||February 22, 2017 5:00 AM|
|5 Tips For Excellent Live Chat Customer Support||February 3, 2017 5:00 AM|
Upcoming EventsSubmit Event