Run Your Business The Military Way! - Taking You Forward, Inc. - ContactCenterWorld.com Blog
What do most rich countries have in common when it comes to demonstrating their strength? It’s their military power. A military force can be a country’s great pride and joy as it’s the primary unit responsible for protecting a country against external threats.
Any established military is a wonder to behold as it uses its well-organized structure, authoritarian management style, state-of-the-art weaponry, and highly-trained soldiers to maneuver strikes and counterstrikes with great precision against the enemies of the state. Its strict adherence to protocols and chains-of-command may seem too old-fashioned for us ordinary (non-military) people. But for civilian organizations, most especially businesses that struggle to find a system to keep their people disciplined and processes smoothly flowing, it’s a great idea to closely observe how exactly a military organization runs like a well-oiled machine.
So let’s take a quick look at some military strategies that you can apply to your business as you seek that elusive financial success.
- Invest in valuable hardware to enhance your firepower. A military force is useless if it doesn’t have an effective weapons system: tanks, ammunition, aircraft, land vehicles, sea craft, artillery, armor, communications hardware, uniforms, and other essential military paraphernalia. In our present digital world, businesses thrive more as the whole world is now a marketplace, thanks to innovations in computer and communications technology. Take advantage of this opportunity by learning how to leverage the power of technology to grow your business. You’ll be spared the high cost of technology if you outsource to an established call center in the Philippines.
Enlist dedicated personnel to strengthen your corps. A country’s military is as good as the soldiers it recruits. Different branches of a military force conduct back-breaking trainings to choose the best of the best. The same should be true for your business – you must hire only the best. Don’t settle for anything less. Disloyal and lazy employees will only pull your company down. Businesses that focus on SME services can bolster their customer service solutions if they rely on the best personnel.
Adopt battle-tested processes to protect the chain-of-command. In order to be effective and consistent in its mission, a military force follows standardized procedures in its recruitment, training, communications, promotions, and all other activities. Its standard operating procedures are meticulously documented in manuals so that its traditions, customs, and practices are well-preserved. In your business, avoid a chaotic way of doing things by establishing industry-standard processes.
- Serve first before being served. A military force strives to maintain a clean military leadership that values the supremacy of civilian authority above all, at all times. When top military officials demonstrate excellent and sincere leadership, then the rest of the corps of soldiers will exude selfless service to the constituents of their country. Strengthen your business with strong and trustworthy leadership. Show sincere care for all your employees and they will in turn work hard to grow your business. You may not necessarily follow the military’s famous slogan “Obey before complain”, but try to promote an open communication policy with your subordinates to motivate their career growth, which will in turn create a healthy working environment.
Running a business requires the management skills of a military tactician and the discipline of a drill sergeant. But more importantly, you need an army of dedicated professionals to help you win your battles towards business success.
Publish Date: July 24, 2015 5:00 AM
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