With three billion people or 42% of the world’s population being Internet users, you could just imagine what a vast marketplace the World Wide Web is. Around 44% of them are online customers of sorts, having shelled out close to $1.6 trillion in worldwide web sales. Around 52% of Internet users access the Internet from their mobile phones, with an average value of global online shopping orders via smartphone close to $95. For orders via desktop and tablet, it’s a staggering $128 and $110, respectively.
What do these numbers mean to you? Or to rephrase the question, how or what do you make of these numbers? A smart and innovative business owner would see them as both an opportunity and a challenge: An opportunity to expand the business online, and a challenge to make the business relevant to the growing number of online consumers. Simply put, it’s all about providing the best ecommerce customer service.
Why does exceptional service matter to online customers or to any ecommerce business?
It may be easy to put up an online retail store or roll out a new product, but it’s harder and more expensive to bring back customers you drove away. So when you are in an online business, customer service first before profits, and not the other way round.
Do you need help in improving your ecommerce customer service? Perhaps Taking You Forward, a dynamic and innovative inbound call center in the Philippines can help. Why not call us today so we can talk?
Publish Date: October 14, 2016 5:00 AM
|1.)||Call Center Studio|
Call Center Studio
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