
Cebu City’s investment czar Jose Mari Yu said the local business process outsourcing (BPO) sector lacks skilled workers in the fields of software engineering and computer programming. These skills will help the BPO sector move up in the value chain, instead of focusing merely on voice services.
Yu said 90% of IT-BPO companies in the country are only engaged in voice services, accounting and inventory. While the Philippine outsourcing industry excels in voice services, China, India and Thailand are considered better in terms of higher value services. Yu suggested an overhaul of the country’s educational system to put more emphasis on mathematical skills in primary and secondary education.
Publish Date: December 12, 2016 5:00 AM |
Customer Care Challenge: Delivering Bad News to Customers | July 16, 2017 5:00 AM |
Why Telemarketing Still Works In The Digital Era | June 26, 2017 5:00 AM |
4 Factors To Consider When Calculating Number of Call Center Agents Needed | June 5, 2017 5:00 AM |
4 Points To Ponder When Winning Back Customers | May 5, 2017 5:00 AM |
Weekly BPO News: April 18-21, 2017 | April 28, 2017 5:00 AM |
4 Reasons Why Sales Needs Storytelling Skills | April 28, 2017 5:00 AM |
Top 6 Complaints In Customer Service | March 28, 2017 5:00 AM |
With Outsourcing, Everyone Wins | March 12, 2017 5:00 AM |
5 Techniques to Manage High Call Volume In Peak Seasons | February 22, 2017 5:00 AM |
5 Tips For Excellent Live Chat Customer Support | February 3, 2017 5:00 AM |