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5 Traits of Successful Customer Service Company - Taking You Forward, Inc. - ContactCenterWorld.com Blog

5 Traits of Successful Customer Service Company

There are many customer service companies in the industry but not all can be considered first-rate.  For those companies that have impressed their clients and customers, they possess certain qualities that lead to their outstanding performance.  These attributes mark them as reliable partners that offer excellent customer service.  How can you recognize companies like these? Here are the 5 traits of successful customer service companies:

 

  1.  Emphasize accessibility

It’s important for customers and clients to be able to reach a customer service representative whenever they need them.  Great customer service companies offer different ways to contact them and ensure that they are available when they said they would be.  Aside from phone, email, and chat, customers can also be offered other means of finding solutions to their concerns such as via the website.  Some companies also distinguish themselves by offering more extensive hours for more convenience so that customers can call in at any time. 

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  1.  Prioritize promptness  

One of the most critical factors that customers are looking for in good service is speed.  Timely responses are expected, and if the company can reply quickly even on social media, this is another plus.  Dissatisfied customers can be still be pacified when attended to promptly and the loyalty of current customers can be gained when they are impressed with efficient service.  

 

  1.  Value pleasant service   

Great customer service companies have representatives that customers look forward to talking to.  These representatives make an effort to be polite and honest in dealing with customers and find ways to help customers resolve their issues.  The services these companies offer are also meant to be customized to the needs of each customer.  This establishes trust and builds relationships.

 

  1.  Utilize technology

With the use of technology, customer service companies can greatly improve the level of service they provide.  It helps them to create more ways to upgrade the quality of the product or service and to offer more services to more customers.  These technological advances are usually in the form of website development, communications and software programs.  

 

  1.  Analyze and measure performance

To track their progress and areas of improvement, customer service companies regularly evaluate their performance by using different tools and methods.  They’ve set in place evaluation techniques that are based on data and have been proven effective for this purpose.  They look at different key performance indicators to gauge the quality of their work as well as gather and study their customer’s feedback.   

These factors are all signs of a praiseworthy customer service company, one that businesses like yours can rely on.  If you’re looking for a service like this, Taking You Forward, a rising call center in the Philippines, assures you of excellent and personalized service.   

Source: http://www.takingyouforward.com/blog/customer-service-blog/5-traits-of-successful-customer-service-company/

Publish Date: November 4, 2016 5:00 AM


2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

4.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

5.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

6.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier
PH: 213-943-2023
 



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