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5 Traits of Successful Customer Service Company - Taking You Forward, Inc. - ContactCenterWorld.com Blog

5 Traits of Successful Customer Service Company

There are many customer service companies in the industry but not all can be considered first-rate.  For those companies that have impressed their clients and customers, they possess certain qualities that lead to their outstanding performance.  These attributes mark them as reliable partners that offer excellent customer service.  How can you recognize companies like these? Here are the 5 traits of successful customer service companies:

 

  1.  Emphasize accessibility

It’s important for customers and clients to be able to reach a customer service representative whenever they need them.  Great customer service companies offer different ways to contact them and ensure that they are available when they said they would be.  Aside from phone, email, and chat, customers can also be offered other means of finding solutions to their concerns such as via the website.  Some companies also distinguish themselves by offering more extensive hours for more convenience so that customers can call in at any time. 

 

  1.  Prioritize promptness  

One of the most critical factors that customers are looking for in good service is speed.  Timely responses are expected, and if the company can reply quickly even on social media, this is another plus.  Dissatisfied customers can be still be pacified when attended to promptly and the loyalty of current customers can be gained when they are impressed with efficient service.  

 

  1.  Value pleasant service   

Great customer service companies have representatives that customers look forward to talking to.  These representatives make an effort to be polite and honest in dealing with customers and find ways to help customers resolve their issues.  The services these companies offer are also meant to be customized to the needs of each customer.  This establishes trust and builds relationships.

 

  1.  Utilize technology

With the use of technology, customer service companies can greatly improve the level of service they provide.  It helps them to create more ways to upgrade the quality of the product or service and to offer more services to more customers.  These technological advances are usually in the form of website development, communications and software programs.  

 

  1.  Analyze and measure performance

To track their progress and areas of improvement, customer service companies regularly evaluate their performance by using different tools and methods.  They’ve set in place evaluation techniques that are based on data and have been proven effective for this purpose.  They look at different key performance indicators to gauge the quality of their work as well as gather and study their customer’s feedback.   

These factors are all signs of a praiseworthy customer service company, one that businesses like yours can rely on.  If you’re looking for a service like this, Taking You Forward, a rising call center in the Philippines, assures you of excellent and personalized service.   

Source: http://www.takingyouforward.com/blog/customer-service-blog/5-traits-of-successful-customer-service-company/

Publish Date: November 4, 2016 5:00 AM


2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!
PH: 833-427-7488

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 



View more from Taking You Forward, Inc.

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