Salesforce and Talkdesk in the Windy City - Talkdesk - ContactCenterWorld.com Blog
This guest post is written by Talkdesk Product Manager Robert Sur.
Chicago is my kind of town.
Simply put, I think we can all agree with Mr. Sinatra that Chicago is truly a first-class city. I am always thrilled to have the opportunity to come back to hear the bustle of the trains running overhead and see the breathtaking architecture towering across the skyline.
Yes, it may have been slightly chilly for yours truly, who is California born and raised, but something about the wind coming off of Lake Michigan just felt right. Although we didn’t have nearly enough time to explore it all, the Talkdesk team made sure to do some sightseeing, and most importantly, eating, while we visited the Windy City for Salesforce World Tour!
Old Faces in New Places
I arrived in Chicago with Talkdesk Chief Operating Officer Gadi Shamia and Sales Engineer Aleene Webber. The three of us were there to take in the sights, schmooze and present our world class call center software to the crowds.
Those who have worked in the Salesforce ecosystem as long as I have realize how much of a tight-knit community it truly is. Running into former friends and colleagues from my past is always a big highlight of Salesforce events. It probably doesn’t hurt that the hosts are very generous in providing a nearly endless stream of live music, hors d’oeuvres and cocktails!
The Who’s Who in Enterprise Cloud
Salesforce always does a great job with their events, ensuring both partners and customers are provided with a first-class experience. The Lakeside Center is quite possibly the largest indoor events space I have ever seen; I’m convinced the entire city of San Francisco could fit inside!
More importantly, Salesforce always seems to bring together leaders in the enterprise cloud industry. It is a great learning experience to mingle with such great companies and individual innovators.
Throughout the show, the Talkdesk team had the opportunity to brainstorm ideas with others on how we can use the Salesforce platform to provide robust integrated solutions for organizations across the world.
No matter how many times I attend, I always come back from these events knowing a little bit more about some of the incredible things brewing in the world of Salesforce.
Our Customers are Awesome
While I was in town, I had the chance to visit our friends at SpotHero, who make their home in the River North district of Chicago. Each time I have visited their office it has seemed as if they have less and less space for their growing team.
After bonding over the lack of conference room space inherent to hypergrowth startup life, I immediately noticed that SpotHero had our recently-launched Talkdesk Live reporting dashboards posted on big screens throughout the floor for their “Customer Heroes” to see! Nothing is more rewarding for a product manager than seeing your team’s blood, sweat, and tears manifesting itself into a beautiful product that’s providing real value to the customer.
As Talkdesk has grown, it has been amazing to see our customers grow alongside us, and SpotHero is a prime example of this. As a superstar in the up-and-coming Chicago tech scene, Salesforce chose to highlight SpotHero’s growth and commitment to providing the ultimate customer experience during the “5 Best Practices to Build a Scalable Customer Experience” session at the World Tour.
Our friend, Nate Peace, Support Operations Lead at SpotHero, discussed how Salesforce Desk.com and Talkdesk have helped their operations grow while maintaining their commitment to a customer-first philosophy. Talkdesk is truly proud to be a part of SpotHero’s success story, and we are looking forward to coming along for the ride as they continue their journey.
Editor’s Note: Robert and Nate will be hosting “Incorporating Data Into Your Inbound Call Center Strategy” on April 6. Register now!
As a product manager, the most rewarding (and sometimes nerve-wracking) part of these trade shows is unveiling our newest offerings to the world. We have been cooking up a little something in the lab for quite a while, and we were finally able to show a preview in Chicago. We received tons of feedback from the World Tour attendees, and the reception couldn’t have been better. Seeing the reactions to our newly launched Talkdesk Live and the next evolution of our Salesforce offering was truly remarkable.
We are definitely on the right track, which makes it even harder for me to keep all of this under wraps! Stay tuned…
Chicago, you’ve been great. See you next time!
Publish Date: March 29, 2016 5:00 AM
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