Talkdesk Launches Comprehensive Contact Platform, Talkdesk OmniMultiRetroChannel - Talkdesk - ContactCenterWorld.com Blog
San Francisco, April 1, 2015 /TalkdeskNewswire/ —
Talkdesk, the world’s leading cloud-based call center software provider, announced the launch of Talkdesk OmniMultiRetroChannel today. Talkdesk OmniMultiRetroChannel is a first-of-its-kind contact center solution that incorporates a variety of channels that are rarely seen in modern commerce. It is designed to facilitate a different kind of customer communication.
“At Talkdesk, we understand how important it is for companies to connect with each and every one of their customers,” said Talkdesk Founder and CEO Tiago Paiva. “We created Talkdesk OmniMultiRetroChannel to help businesses reach out to even the most unique individuals.”
Talkdesk OmniMultiRetroChannel is a variation on a recurrent theme in modern customer experience. Modern customers expect to reach out to companies in their own way, whether that be via social media, the phone, email or live chat. But why stop there? So many other channels exist that can be explored as a means of facilitating the kinds of positive interaction that breed brand loyalty.
With Talkdesk’s new contact center solutions, businesses will have access to advanced contact functionality, including tin can technology and fax machines. Custom Pony Express ponies and carrier pigeon pigeons bring an animal appeal to Talkdesk OmniMultiChannel. A limited number of Talkdesk Pro customers will also receive the yodeling, morse code and grunting channels.
“Talkdesk OmniMultiRetroChannel has given our call center so much flexibility,” said Adrian Brown, Director of Customer Support at Tinderdesk. “We’ve really inspired customer love with the snail mail love letter integration. The responses have been incredible.”
Talkdesk OmniMultiRetroChannel is available to all current and future Talkdesk customers.
Talkdesk is headquartered in San Francisco and has a satellite office in Lisbon, Portugal.
- Learn more about Talkdesk: www.talkdesk.com
- Get started with Talkdesk: www.talkdesk.com/free-trial
- Follow @talkdesk on Twitter
Talkdesk is next-generation cloud-based call center software that helps you connect more effectively with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, real-time conversations with customers.
Publish Date: April 1, 2016 5:00 AM
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