Spotlight On: Sharaya Magana - Talkdesk - ContactCenterWorld.com Blog
The Talkdesk team today is five times the size it was just one year ago. (They don’t call us “hypergrowth” for nothing!) This unbelievable team growth has been necessary as our product has evolved and our customer base has swollen to more than a thousand companies.
Along the journey so far, we’ve picked up 160 incredible human beings. So how’d we convince them to join the team?
Let’s acknowledge that our cloud-based call center software is award-winning, industry-leading and cutting-edge. And sure, we have sick views from our dog-friendly offices in both San Francisco and Lisbon. Of course, our inaugural conference, Opentalk 2016, is going to be the most worthwhile event of year. And yes, we’re a tech company so our drink fridge game is on point.
But what really makes Talkdesk great is our team.
The Talkdesk team culture is predicated on mutual trust and respect. We are a company that supports and celebrates each other, one bang of the gong at a time.
Our Spotlight series is an extension of this celebration. In this series, I sit down with one of the people who makes our company great. For this installment, I spoke to Talkdesk Account Executive Sharaya Magaña.
Welcome to the Spotlight series, Sharaya! Tell me about yourself.
I grew up in the “Cowboy Capital of the World,” Oakdale, California. Oakdale is in the foothills on the way to Yosemite National Park, about 1.5 hours from San Francisco. It’s kind of your classic small town, right out of a movie.
Growing up in the country instilled in me a passion for the outdoors. I’m an avid skier and backpacker. I’ve already spent 22 days on the mountain this ski season and I’m looking forward to my first backpacking trip of the year.
Oakdale was a great place to grow up, but after I graduated from high school, I decided to spread my wings.
Where’d you go after leaving Oakdale?
I’m a Californian through and through. I lived in San Diego for a while, then made my way up to San Luis Obispo and finally to San Francisco. I got my Bachelor of Sciences in Public Health from San Francisco State University in 2010.
How did you go from a bachelor’s degree in Public Health to SaaS sales?
I’m really passionate about social justice and healthcare. I was then and I am now. When I graduated in 2010, I immediately took a job in the nonprofit sector, but it wasn’t what I had anticipated.
I decided to do a complete 180. These days, I still take time to volunteer with the causes that matter to me, but I can’t do it full time. It’s great actually because Talkdesk has the “Talkdesk Gives” initiative, which allows me to volunteer with my colleagues at food banks.
But, seriously, how’d you get into SaaS sales?
I was looking for a big change. Living in San Francisco, you’re surrounded by tech companies. I had a lot of friends who worked in SaaS and they always told me how fun and exciting it was. I just love the idea of working on cutting-edge technologies. My big kick is providing people with a solution that will revolutionize their business.
The other thing is thatI just have the personality for it. Sales appeals to me because I’m a goal-oriented and competitive person. I prefer to work in fast-paced environments where there’s a lot of stimulation.
At the end of the day, sales is just people and I’m a people person.
I was trying to chase down a unicorn. A friend of mine who worked here reached out and told me to come check it out. Talkdesk was everything I had envisioned in a startup and I was intrigued by the rapid growth. My first day of work was August 31, 2015.
What do you do day-to-day?
My role is an Account Executive for SMBs. I make deals for businesses with 100 employees or less. I talk to prospects about their business needs and find out if Talkdesk could be a good fit. I do a lot of discovery calls, demos and trial setups and configurations. I love interacting with prospects from all over the world. I’ve made deals with companies in Chile, Mexico, Germany, the UK, the Netherlands and Australia.
What do you think about our product?
When I do demos, people are really wowed. The UI is super simple and it’s very easy to configure. I also love that our product is constantly changing. I was really impressed with our new intelligent reconnect feature.
What’s your favorite aspect of your job?
I work with a really great group of people. The SMB team has fun every single day. There’s a real sense of solidarity on our team and we definitely play off of each other’s strengths.
Our team has a lot of outings – lunches, virtual golf, tacos. We have nicknames. I’m either Ray Ray or Raya. I also started a tradition that when one of us makes a sale, the others play their special song. For instance, Travis’ song is “Money” by Pink Floyd. Mine is “Grown Woman” by Beyonce.
What would you say to someone considering working at Talkdesk?
Life moves fast around here. We have big plans and we’d love for you to be a part of them!
Publish Date: March 21, 2016 5:00 AM
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