Exciting Talkdesk Product Announcements at Opentalk 2016 - Talkdesk - ContactCenterWorld.com Blog
Talkdesk’s customer experience extravaganza approaches. Opentalk will be upon us May 17th. It promises to bring together today’s greatest CX innovators and customer-centric business leaders to discuss the future of customer communication.
Our blog has run down a partial list of the amazing speakers at Opentalk 2016 and written individual announcements of others. We’ve gone into depth about our goal of reflecting on excellent customer experience in our event experience. And we’ve provided you some hints of what to expect.
This blog post explores one aspect of Opentalk that we have yet to make a peep about… Our exciting product announcements!
Talkdesk cloud-based call center software has always been a breath of fresh air (and innovation) in the stagnant $22B call center industry. In a space dominated by legacy players, our software has always stood out for its deep business tool integrations, easy setup and intuitive interface.
Over the years, our product has quickly evolved from humble beginnings as call center software into a real-time communication platform. We have introduced unassuming yet powerful updates, such as the industry-first intelligent reconnect, and innovative leaps forward, such as comprehensive live reporting.
In 2016, our product release cadence has reached fever pitch. Naturally, we decided to “go big” for Opentalk. What better place to announce the next wave of innovative features designed to dramatically improve customer experience than in front of the world’s CX leaders?
What exactly are we going to unveil? Mum’s the word until May 17th! We’re putting the finishing touches on a few more advancements in the history of our already advanced call center software. Stay tuned to see how Talkdesk is radically rethinking the way we communicate with our customers.
Want to be a part of customer communication history? Join us on May 17th at Opentalk.
Publish Date: May 6, 2016 5:00 AM
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We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.
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