Customer Service Excellence Review #18 - Talkdesk - ContactCenterWorld.com Blog
Fancy seeing you here! Welcome back, reader, to Talkdesk’s weekly Customer Service Excellence Review. You know the deal: We round up commentary from the last week on what it means to achieve customer service excellence. You chew it up, spit it out and maybe use a few of these ideas to help further the service your company provides.
Let’s get straight to it.
Why Customer Care is Your Biggest Marketing Draw
Forbes || March 4, 2016
Marketing is no longer just about making the sale. For modern businesses, marketing is about the relationship the customer has with your company. This means that departments within a business must coordinate to achieve overarching goals, rather than being siloed. The customer service your company provides defines who you are to customers. Make it great!
Apple Starts Providing Customer Service on Twitter
The Verge || March 3, 2016
Tech giant Apple has launched a dedicated Twitter account for fielding customer support questions via social media. This move by Apple is by no means unusual, as many companies opt for multi-channel support strategies in an effort to meet customers on their level. Twitter, in specific, has been making adjustments to its service to facilitate customer-company relations, such as allowing businesses to initiate direct messages.
The Best Way to Serve Omnichannel Customers? Just Ask Them.
Customer Think || March 4, 2016
Jim Tincher – who, by the by, participated in a Talkdesk webinar on customer experience – writes about serving customers with the optimal support channel. His answer is simple: Ask your customers what they want. Instead of judging based off of overarching trends, get up close and personal with the needs of your customer base by asking directly.
Publish Date: March 8, 2016 5:00 AM
2020 Buyers Guide Recruitment Products/Services
|2.)||TactiCall Recruitment Services|
TactiCall Recruitment Services
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
View more from Talkdesk
Recent Blog Posts:
|Talkdesk Successfully Achieves SOC2 Type II Certification||March 7, 2018 5:00 AM|
|How to Reduce Abandonment Rate in Your Contact Center||March 5, 2018 5:00 AM|
|7 Key Challenges That Hinder Agent Performance||March 2, 2018 5:00 AM|
|5 Reasons to Ditch Your On-Prem Call Center in 2018||February 26, 2018 5:00 AM|
|Call for Stories: 101 Customer Stories Contest is Open!||February 21, 2018 5:00 AM|
|A Cheat Sheet for Innovative Contact Center Metrics||February 14, 2018 5:00 AM|
|7 Types of Phone Calls Where You Should Screen Share||February 13, 2018 5:00 AM|
|Don’t Put Contact Center Implementation on Hold||February 8, 2018 5:00 AM|
|Apply Today to Speak at Opentalk 2018||February 6, 2018 5:00 AM|
|Contact Center Agent Performance: No Room for Sacrifices||February 2, 2018 5:00 AM|