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Call for Stories: 101 Customer Stories Contest is Open! - Talkdesk - ContactCenterWorld.com Blog

Call for Stories: 101 Customer Stories Contest is Open!

Some customer service stories just warm your heart. Remember when Ibby the Starbucks barista learned sign language to communicate with her deaf customer? And who could forget the time when Tracey from Domino’s Pizza called the Sheriff after she hadn’t heard from her regular customer in 11 days and ultimately saved his life?

While customers’ expectations for businesses are higher than ever before, customer service agents are working overtime to please their customers—and their hard work is paying off. In 2017 customer service ratings were better than ever—81% of U.S. consumers reported that businesses are meeting or exceeding their expectations for service, a big increase from 67% in 2014.

As consumers, we can’t help but be captivated by stories of incredible customer service. They are a much needed reminder that while so many businesses claim to put customers first, some of them truly go above and beyond to brighten their customers’ days.

If you’ve ever had outstanding customer service rep make your day, now is your time to pay it back. Share your amazing customer story with us and you’ll be entered to win $1,000 and a free VIP trip to Opentalk 2018 in San Francisco. The best stories will also be featured in our 101 Customer Experience Stories ebook.

Here’s how it works:

  • Submit your story to us using the form below by April 20th, 2018.
  • Include the best experience from any time in your customer experience career. It could be a memory from your history as a consumer making a purchase, calling into a support line or even a time when you provided an excellent customer experience as a professional.
  • Increase your odds of winning by posting your story to LinkedIn, Facebook or Twitter with the hashtag #101CXStories and tagging @Talkdesk
  • Our panel of Talkdesk judges will read through all submissions and identify the most compelling stories to showcase in our “101 Best Stories” ebook. Stories will be selected on the basis of how compelling they are and how they contribute to overall customer experience understanding.
  • One story will be awarded with the overall grand prize. We’ll reach out to grand prize winner as well as stories selected for inclusion in our ebook via email shortly after the submission period ends to let them know they’ve won!

Alison Jarris

Alison is the Content Marketing Manager at Talkdesk. In addition to writing and editing at Talkdesk, she is an avid traveler and serves as Communications Director for the Lona Project.

 

Publish Date: February 21, 2018 5:00 AM


2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
 



View more from Talkdesk

Recent Blog Posts:
Talkdesk Successfully Achieves SOC2 Type II CertificationMarch 7, 2018 5:00 AM
How to Reduce Abandonment Rate in Your Contact CenterMarch 5, 2018 5:00 AM
7 Key Challenges That Hinder Agent PerformanceMarch 2, 2018 5:00 AM
5 Reasons to Ditch Your On-Prem Call Center in 2018February 26, 2018 5:00 AM
Call for Stories: 101 Customer Stories Contest is Open!February 21, 2018 5:00 AM
A Cheat Sheet for Innovative Contact Center MetricsFebruary 14, 2018 5:00 AM
7 Types of Phone Calls Where You Should Screen ShareFebruary 13, 2018 5:00 AM
Don’t Put Contact Center Implementation on HoldFebruary 8, 2018 5:00 AM
Apply Today to Speak at Opentalk 2018February 6, 2018 5:00 AM
Contact Center Agent Performance: No Room for SacrificesFebruary 2, 2018 5:00 AM

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