Some customer service stories just warm your heart. Remember when Ibby the Starbucks barista learned sign language to communicate with her deaf customer? And who could forget the time when Tracey from Domino’s Pizza called the Sheriff after she hadn’t heard from her regular customer in 11 days and ultimately saved his life?
While customers’ expectations for businesses are higher than ever before, customer service agents are working overtime to please their customers—and their hard work is paying off. In 2017 customer service ratings were better than ever—81% of U.S. consumers reported that businesses are meeting or exceeding their expectations for service, a big increase from 67% in 2014.
As consumers, we can’t help but be captivated by stories of incredible customer service. They are a much needed reminder that while so many businesses claim to put customers first, some of them truly go above and beyond to brighten their customers’ days.
If you’ve ever had outstanding customer service rep make your day, now is your time to pay it back. Share your amazing customer story with us and you’ll be entered to win $1,000 and a free VIP trip to Opentalk 2018 in San Francisco. The best stories will also be featured in our 101 Customer Experience Stories ebook.
Here’s how it works:
Publish Date: February 21, 2018 5:00 AM
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.
Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
Engage with your customers in Real-Time.
Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
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