Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

5 Reasons to Ditch Your On-Prem Call Center in 2018 - Talkdesk - Blog

5 Reasons to Ditch Your On-Prem Call Center in 2018

It’s 2018, business is happening in the cloud and your contact center needs to reflect that. If you’re still relying on rigid, on-prem tools like hard phones and complicated code to handle communication with customers and prospects, you’re missing out on all of the exciting new innovations that cloud technology allows. To discuss some of the benefits of these cloud-based vs. on-prem contact centers, Talkdesk hosted contact center industry expert Sheila McGee-Smith for a webinar. Here’s a quick overview of what she covered:

5 Reasons to Ditch Your On-Prem Call Center in 2018

Speakers: Sheila McGee Smith - Founder and Principal Analyst, McGee-Smith Analytics and Folia Grace - Vice President of Marketing, Talkdesk

  1. You’ll decrease operational costs and increase operational agility - Legacy contact centers inhibit flexibility and make it difficult to integrate with new technology systems. Moving to a cloud-based contact center limits the time, effort and dollars that it takes to integrate with other business tools while making it easier than ever to adjust your strategy. The new generation of tools like Talkdesk mean companies can be set up no time and can be reconfigured as often as your strategy changes, allowing you to stay responsive to your customers.
  2. You’ll be able to manage multiple contact center locations seamlessly from anywhere - With the exception of very small businesses, companies today needs to support customers and prospects on a global scale. Contact centers need to offer 24-hour support in multiple languages and have local experts in any geography where they expect to do business. Legacy providers make it difficult to add new members, requiring new hardware for every agent and an implementation specialist to set everything up. With a modern contact center, new users can be added in a handful of clicks and all they need to get started is a computer and an internet connection.
  3. You can adopt new capabilities as they emerge - An on-prem contact center makes updates infrequently, which limits their customers’ ability to communicate via new channels. Cloud contact centers adapt to the way that customers want to communicate by adopting channels that companies offer in the contact center as they emerge. Just as smartphones enabled traditional telephones to do so much more than just voice support, modern contact centers need to adapt to the new technology and channels to extend capabilities beyond just phone calls.
  4. You’ll get ahead of the artificial intelligence and cloud software technology curve - There’s a new industrial revolution taking place that is fueled by artificial intelligence. This revolution is producing a new wave of better business outcomes, including faster order processing, better customer satisfaction and more online activity. On-prem solutions don’t utilize this technology to its full extent and are notoriously slow at adding new capabilities for agents and customers.
  5. You’ll be amazed at how easy Implementation is in the cloud - Cloud-based contact centers like Talkdesk offer extremely easy implementation that can be completed in a matter of days or weeks instead of months. Initial setup and ongoing administration is codeless, requiring a few simple clicks to make adjustments. With one-click integrations and easy automation setup, your cloud contact solution can match the benefits of an on-prem setup in no time.

To learn more about these five reasons and how Talkdesk can bring your contact center up to customer speed, view the entire webinar. If you want to explore some of the other Talkdesk webinars, click the button below.

Alison Jarris

Alison is the Content Marketing Manager at Talkdesk. In addition to writing and editing at Talkdesk, she is an avid traveler and serves as Communications Director for the Lona Project.


Publish Date: February 26, 2018 5:00 AM

2021 Buyers Guide Recruitment Products/Services


Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.


HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!


VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation

View more from Talkdesk

Recent Blog Posts:
Talkdesk Successfully Achieves SOC2 Type II CertificationMarch 7, 2018 5:00 AM
How to Reduce Abandonment Rate in Your Contact CenterMarch 5, 2018 5:00 AM
7 Key Challenges That Hinder Agent PerformanceMarch 2, 2018 5:00 AM
5 Reasons to Ditch Your On-Prem Call Center in 2018February 26, 2018 5:00 AM
Call for Stories: 101 Customer Stories Contest is Open!February 21, 2018 5:00 AM
A Cheat Sheet for Innovative Contact Center MetricsFebruary 14, 2018 5:00 AM
7 Types of Phone Calls Where You Should Screen ShareFebruary 13, 2018 5:00 AM
Don’t Put Contact Center Implementation on HoldFebruary 8, 2018 5:00 AM
Apply Today to Speak at Opentalk 2018February 6, 2018 5:00 AM
Contact Center Agent Performance: No Room for SacrificesFebruary 2, 2018 5:00 AM

About us - in 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =