Celebrating 100 Million Talkdesk Calls - Talkdesk - ContactCenterWorld.com Blog
It’s taken five years, but we’ve reached a huge milestone at Talkdesk! Today, the 100 millionth Talkdesk call was made. With this huge milestone behind us and an incredible Opentalk Summit just weeks away, now is a great time to pause and take a look at what we’ve achieved with the first 100 million calls.
In five years, Talkdesk has powered 370,680,239 minutes of conversation between companies and their customers. That’s more than 700 years of human-to-human voice interaction that has taken place on our platform. More than half of those (52 million calls, 407 years of call time) came in 2016 alone, and we’re already on pace to make 2017 an even bigger year!
Through the first 100 million calls, Talkdesk callers spent an astonishing 80% of their time in conversation. Only 20% of their time was spent either waiting (18%) or on hold (2%). We want our contact center software to be a tool for companies to be efficient with their customers’ time, so we’re thrilled to see that 4 out of 5 minutes these customers spend on our calls are in conversation with agents rather than wasting time listening to hold music.
Hosting 100 million calls is a lot, but it’s an accomplishment that we only could have reached with the help of our customers. As of today, Talkdesk has more than 40,000 active agents with more than 300,000 contacts. Even more important to us, the companies with the most active agents (DoorDash and Shopify) have such a strong relationship with Talkdesk that they’ll be joining us on stage at Opentalk in a couple of weeks.
As happy as we are to have reached our first 100 million calls, we’re already looking forward to celebrating the next milestone. We can’t wait to share this success with our partners and our customers and we’re excited about what the future holds at Talkdesk.
We couldn’t be more proud of what we’ve built at Talkdesk and what it means for the relationships between our customers and their own customers. If you’re interested in seeing some of what we have in store for the future, join us at Opentalk in a couple of weeks. Click the button below to buy tickets to this year’s event.
Publish Date: April 14, 2017 5:00 AM
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