Talkdesk today announced Talkdesk for Sales, a brand new offering aimed at increasing the impact of inside sales teams. With growth in inside sales far outpacing the growth of field teams, we saw an opportunity to use our intelligent contact center software to equip these professionals with AI tools that would make the prospect conversations simpler and more productive.
Today’s inside sales reps are only spending about a third of their time on the phone actively selling, and often those calls aren’t converting at a high rate because they aren’t powered by any smart features that allow an agent to adapt to each individual prospect.
Talkdesk for Sales fixes that problem in three ways. First, it utilizes tools like power dialing and voicemail drop to allow inside sales reps to have more conversations than ever before. Second, it incorporates intelligent contact center technology to customize individual prospect conversations, leading to a higher percentage of conversions. Finally, Talkdesk for Sales offers great tools for managers to monitor individual agent conversations, providing them with valuable coaching opportunities that will accelerate the growth of current reps and the onboarding of new reps.
Here’s a list of some of Talkdesk’s next-generation features that are included in the Talkdesk for Sales offering:
Best of all, Talkdesk for Sales gives your entire inside sales team access to our cloud-based platform, meaning that reps can work from anywhere without the need for phones, hardware or complicated setup. Talkdesk for Sales is built directly into Salesforce so provisioning happens in clicks and minutes.
Talkdesk will be showcasing Talkdesk for Sales at Dreamforce in San Francisco this week. Stop by our Cloud Expo booth (#817) or visit the Talkdesk Lounge to see our new intelligent selling tools in action. To learn more about Talkdesk’s activities at Dreamforce and plan a time to see Talkdesk for Sales in person, click the button below.
Publish Date: November 1, 2017 5:00 AM
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
|2.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
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