Why SpotHero’s “Customer Heroes” Use Talkdesk - Talkdesk - ContactCenterWorld.com Blog
Finding parking in a crowded city can be a pain. Not only is it often time-consuming, parking rates can also be very expensive. Many of us get extremely frustrated when we find ourselves in this situation, even if it’s a regular occurrence in our lives. Is there no other way to park?
This Chicago-based startup that helps connect “Parkers” in 13 cities across the U.S. with available parking spots. Users can book parking spots ahead of time via the company’s website or mobile app and get exclusive discounts on rates.
With thousands of active users relying on their service, SpotHero has become dedicated to providing only the best customer support. Parkers, like all modern customers, expect real-time, personalized support when they reach out. To meet the needs of their customer base, SpotHero has chosen to implement Talkdesk cloud-based call center software.
The team at Talkdesk recently had a chance to speak with SpotHero’s resident data expert, Nate Peace, on how our cutting edge call center software fits in with his company’s customer support philosophy.
As Support Operations Lead, Nate works closely with SpotHero’s support agents, or “Customer Heroes,” to ensure that all callers have the best experience possible. He told us that Talkdesk’s advanced functionality, particularly the comprehensive real-time reporting, has been an integral part of the excellent customer support provided to Parkers.
After many conversations with Nate, we’re happy to share with you today our SpotHero case study. From this case study, you’ll learn:
- Why SpotHero chose Talkdesk to be their call center software provider
- How they use call center data to improve their phone support efforts
- What improvements in call center metrics they’ve seen since switching to Talkdesk
Dive deep into how Talkdesk call center software helps SpotHero achieve their customer service goals by downloading the case study now.
Publish Date: March 30, 2016 5:00 AM
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