5 Steps to Boosting Your Inside Sales Conversions - Talkdesk - ContactCenterWorld.com Blog
Today’s customers often prefer email, phone or chat communications to face-to-face meetings, according to CSO Insights. In response to this shift in customers’ preferences, companies have adjusted their sales strategies to focus on identifying, nurturing and converting leads remotely. As a result, inside sales jobs have grown 300% faster than field sales.
Despite the rapid growth the inside sales market training, tools and coaching, inside sales professionals only spend 33% of their time actively selling. The rest of their time is spent on activities like updating multiple CRM and sales tools, leaving repetitive voicemails and manually pulling leads from a website to make calls. Here are identified five steps you can take today to boost your inside sales team’s revenue with Talkdesk’s intelligent sales technology, enabling more conversations and higher conversions.
#1: Use power dialing to connect reps with the right leads at the right time
Talkdesk’s power dialer uses statistical algorithms to minimize the time that agents spend waiting between outbound calls, while also maximizing the number of calls that are answered. Using this function can increase your team’s connect rates for outbound prospecting by 30%+ and talk time by 300%+ per hour.
#2: Send pre-recorded voicemails to multiple prospects at a time
Letting your team select pre-recorded voicemails to drop into prospects’ inboxes is an easy way to make sure reps are including all of the important information. It also frees up time so they can quickly move on to the next call.
#3: Select a local number to increase connections
Prospects are more likely to pick up a call from an incoming caller with a local number. Allowing your reps to select the optimal number for outbound calls will increase their likelihood of getting an answer and enable more conversations.
#4: View contextual information about prospects on a single screen
Get rid of screen switching with Callbar, a tool that pulls all of a contact’s information from your CRM and sales tools into one application that lives outside the browser. Customizing individual prospect conversations leads to a higher percentage of conversions.
#5: Instantly follow up on hot leads from your website
Reaching out quickly to hand-raising prospects is an easy way to dramatically increase the likelihood of conversion. Automatically contacting leads as soon as they fill out a form on your website will allow your inside sales team to strike while the iron is hot, leading to higher conversions.
If these tips sound useful for your inside sales team, check out Talkdesk for Sales to learn how our intelligent software can help you boost revenue by enabling more conversations, higher conversions and faster rep ramping. Talkdesk for Sales uses tools like power dialing, voicemail drop and more to allow inside sales reps to have more conversations than ever before. It also incorporates intelligent contact center technology to customize individual prospect conversations, leading to a higher percentage of conversions.
Additionally, Talkdesk for Sales offers great tools for managers to monitor individual agent conversations, providing them with valuable coaching opportunities that will accelerate the growth of current reps and the onboarding of new reps. To learn how you can increase your inside sales conversions today with Talkdesk for Sales, click the button below.
Publish Date: November 16, 2017 5:00 AM
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