Explore Customer-Centricity at Opentalk - Talkdesk - ContactCenterWorld.com Blog
Customer-centricity is the key to success in the modern business landscape. Whether you sell a B2B SaaS cloud-based service or gluten-free, organic, non-GMO oranges, your best bet is to take a customer-centric approach. We will be exploring this topic in depth at our upcoming summit on customer experience, Opentalk.
Opentalk will be a chance to examine all things customer experience. Attendees will learn from and network with innovators in this space. In advance of the event, we thought we’d provide a refresher on customer-centricity. Brush up and now and bring your A game to Opentalk on May 17th.
What does it mean to be customer-centric?
The definition is simple: Being customer-centric means putting customers at the heart of your business. Before every choice you make, you should ask yourself what the impact will be on the customer.
How is customer-centricity tied to the customer experience?
Customer-centric companies create a frictionless customer experience. They present the same face in every customer interaction, and that face is a beautiful one!
Which teams are responsible for creating the customer experience?
Trick question. Every team and every team member at an organization must be a part of customer experience efforts. From marketing to product to support to sales and beyond, everyone must be involved in creating and executing on the customer experience.
How can organizations strive for this goal?
As my yoga instructor would say, it all starts with mindfulness. Step one to being customer-centric is deciding that you want to be customer-centric. From there, it’s all about examining what your current customer experience is like and deciding where you want it to go. Then comes the data! Decide what your customer-centric KPIs will be, benchmark your current experience and then set concrete goals.
What does a customer-centric company look like?
Customer-centric companies come in all shapes and sizes, but you know one when you see it! These are the kinds of companies that customers can’t wait to evangelize.
Is your interest piqued? Do you disagree adamantly? Join us at Opentalk on May 17th where we’ll be exploring these questions and many more. We’d love to have your voice added to the conversation!
Publish Date: April 14, 2016 5:00 AM
2020 Buyers Guide Dialer Solutions
View more from Talkdesk
Recent Blog Posts:
|Talkdesk Successfully Achieves SOC2 Type II Certification||March 7, 2018 5:00 AM|
|How to Reduce Abandonment Rate in Your Contact Center||March 5, 2018 5:00 AM|
|7 Key Challenges That Hinder Agent Performance||March 2, 2018 5:00 AM|
|5 Reasons to Ditch Your On-Prem Call Center in 2018||February 26, 2018 5:00 AM|
|Call for Stories: 101 Customer Stories Contest is Open!||February 21, 2018 5:00 AM|
|A Cheat Sheet for Innovative Contact Center Metrics||February 14, 2018 5:00 AM|
|7 Types of Phone Calls Where You Should Screen Share||February 13, 2018 5:00 AM|
|Don’t Put Contact Center Implementation on Hold||February 8, 2018 5:00 AM|
|Apply Today to Speak at Opentalk 2018||February 6, 2018 5:00 AM|
|Contact Center Agent Performance: No Room for Sacrifices||February 2, 2018 5:00 AM|