Where in the World is Teryn Rikert? - Talkdesk - ContactCenterWorld.com Blog
As Opentalk 2016 nears, Talkdesk’s Senior Manager of Field Marketing, Leah Kahn, has been sitting down with select speakers to learn more about the person behind the thought leadership.
She has spoken with Gainsight’s Nick Mehta, LinkedIn’s John Mayhall and Shopify’s Casey Whalen. For this installation of our speaker preview series, Leah spoke with People Rocket Principal Teryn Rikert.
Leah Kahn: Thank you for joining us. We can’t wait to hear what you have to say at Opentalk. For all of the five-year-olds out there reading this interview, can you explain what you do to a kindergartener?
Teryn Rikert: You know how you go to school and you get to play every day? And sometimes, while you’re playing, you realize, “Oh! I didn’t know I could do that.” And then sometimes you bring in your friends and you explain it to them. That’s what we do for grownups.
Grownups come to work everyday and do their jobs. Some people are really good at their jobs, but they’ve lost the passion behind it. We help people find their sense of play and creativity and then infuse it into every part of their job. We want them to have those same, “Oh! I know how to do this” moments and then bring in their friends to play with them.
Leah: If your title wasn’t Principal, what would you call your role?
Teryn: Lightbulb Maker and Gamechanger. I like to create that “Aha!” moment that actually changes the way you see yourself and is followed by action.
Leah: What’s your spirit animal?
Teryn: Probably a jaguar. I just love big cats. They walk pretty softly, but you can see the power moving within and through them. I like how they embody power in movement without a lot of noise.
Leah: What was your first computer?
Teryn: It was an Apple IIe, one of those big beige boxes with a little hard drive slit in the front. I used to play “Where in the World is Carmen Sandiego?” I loved following this mysterious character around the world to these exotic destinations. Now I’m the one traveling and exploring cultures, languages and people’s identities.
My first computer memory was from years earlier. When I was three, I attended a Montessori school. There was a computer game there with a triangle that was meant to be a “turtle.” I would type in commands to make the turtle move around the screen. This is a couple decades ago yet I can picture it like yesterday.
Leah: Do you have stage fright?
Teryn: No, I’ve never gotten it. I did musical theatre from the time I was a very young kid. I think when you’re little it’s like learning how to ski or ride a bike. You don’t know that you should be afraid because you don’t have very far to fall.
Leah: What do you think about when you’re on stage?
Teryn: I look at the faces in the audience. There are always the skeptics and the people who are nodding and smiling – some are agreeing, reflecting resonance and others are just happy to be there. My favorite thing to observe is a thought bubble followed by a light bulb.
Leah: When was the last time you gave an elevator pitch?
Teryn: I think everyone does elevator pitches all the time. We’re always selling our ideas, our dreams, our way of looking at the world. The book “To Sell is Human” by Daniel H. Pink really shifted my perspective on sales. If you think about sales as connecting one another with stories that create value and benefit, it’s more compelling to think about how to make those connections than a “sale.”
Join Teryn Rikert and a community of customer-centric business leaders at Opentalk 2016. There are 11 days before Talkdesk’s forum on the future of customer communication. Do you have your tickets yet?
Publish Date: May 9, 2016 5:00 AM
2020 Buyers Guide Recruitment Products/Services
|2.)||TactiCall Recruitment Services|
TactiCall Recruitment Services
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
View more from Talkdesk
Recent Blog Posts:
|Talkdesk Successfully Achieves SOC2 Type II Certification||March 7, 2018 5:00 AM|
|How to Reduce Abandonment Rate in Your Contact Center||March 5, 2018 5:00 AM|
|7 Key Challenges That Hinder Agent Performance||March 2, 2018 5:00 AM|
|5 Reasons to Ditch Your On-Prem Call Center in 2018||February 26, 2018 5:00 AM|
|Call for Stories: 101 Customer Stories Contest is Open!||February 21, 2018 5:00 AM|
|A Cheat Sheet for Innovative Contact Center Metrics||February 14, 2018 5:00 AM|
|7 Types of Phone Calls Where You Should Screen Share||February 13, 2018 5:00 AM|
|Don’t Put Contact Center Implementation on Hold||February 8, 2018 5:00 AM|
|Apply Today to Speak at Opentalk 2018||February 6, 2018 5:00 AM|
|Contact Center Agent Performance: No Room for Sacrifices||February 2, 2018 5:00 AM|