Talkdesk CEO Tiago Paiva at SaaStr Annual 2016 - Talkdesk - ContactCenterWorld.com Blog
Talkdesk Founder and CEO, Tiago Paiva, featured prominently in Day 2 of SaaStr Annual 2016. He shared his insights on Talkdesk’s journey during the “Insider’s Guide to Becoming a Pre-nicorn” panel, along with Intercom’s Co-founder and CEO, Eoghan McCabe, and Digital Ocean’s Co-founder and CEO, Ben Uretsky.
SaaStr Annual is one the world’s largest SaaS events. It’s designed to bring together innovators, thought leaders and investors to network and trade wisdom on the future of Software as a Service (SaaS). The event is held in San Francisco, a few blocks from Talkdesk’s headquarters.
Tiago is no stranger to the SaaStr Annual stage. At the last year’s conference, he spoke about Talkdesk’s journey to $10 million in ARR. This year, he was invited to speak about what it means to be headed towards unicorn status. His panel was moderated by SaaStr founder and Talkdesk enthusiast, Jason Lemkin.
Tiago, with color commentary from Jason, outlined the path that Talkdesk has taken since the last time the Talkdesk CEO found himself on the SaaStr Annual stage.
Talkdesk grew from the winner of a Twilio hackathon with a little bit of seed funding to a hypergrowth company and power player in the SaaS space in less than five years. Our intuitive, powerful call center software has disrupted a $22B industry dominated by legacy players. We have redefined what it means to interact with customers over the phone.
2015 in particular was a transformative year for Talkdesk. In addition to raising $21M series A and adding over 100 employees to our team, we have shifted our focus from SMBs to mid-market and enterprise-level customers.As Tiago explained, this type of growth has meant making major changes to our company. It’s because of these changes that Talkdesk is now considered a pre-nicorn. Our horn hasn’t sprouted yet, but it’s coming!
Always customer-focused, Tiago credited Talkdesk’s growing customer base with the decision to move the company upstream.
“Our customers took us up market. As they grew, we had to grow too in order to provide them with the best product possible.”
Jason’s final question to the panel was “How do you know that you’ve already built a $5 billion company?” After some initial discussion among the three SaaS founders, Tiago came to a conclusion. He explained that when a company is working towards a goal for 10-20 years in the future, it doesn’t matter what the market looks like now.
“At the end of the day, it comes down to execution,” he said. “If you can focus on that and build a great team, you can easily become a $10 or even $20 billion company.”
Catch Talkdesk COO Gadi Shamia moderating three panels on Day 3 of SaaStr Annual 2016 and look out for Talkdeskers on the conference floor. Want to join the team at our pre-nicorn company? Apply here.
Publish Date: February 11, 2016 5:00 AM
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