Talkdesk COO Gadi Shamia Moderates 3 Panels at SaaStr Annual 2016 - Talkdesk - ContactCenterWorld.com Blog
Talkdesk’s Gadi Shamia was a power player at this year’s SaaStr Annual. On Day 3 of the conference, he emceed three panels: “Sales and Customer Success: Where’s the Line?” “Customer Success: Don’t Make These 5 Mistakes. I Did.” and “How to *Really* Sell Into the Enterprise.”
Gadi, who is a 3X startup founder and Talkdesk’s energetic COO, was chosen to moderate because of his deep insight into the SaaS space.
Here’s the rundown on the panels Gadi emceed at SaaStr Annual 2016:
Sales and Customer Success: Where’s the Line?
This panel explored the considerable overlap between sales and customer success teams. SaaStr’s Jason Lemkin and Gainsight Chief Customer Office Dan Steinman discussed the reasons why customer success managers should be treated as salespeople. They also outlined the key performance indicators managers should track to ensure optimal performance of the customer success team.
This panel played to Gadi and Talkdesk’s strong suits. Our call center software sits at the intersection of sales, success and service. Gadi himself also sits comfortably at that intersection, working with all of these teams and interfacing directly with Talkdesk customers.
Customer Success: Don’t Make These 5 Mistakes. I Did.
Gadi spoke with Annie Tsai, Chief Customer Officer of DoubleDutch, about the importance of customer success in the modern marketplace. They outlined five missteps that can cost companies big. Among them: listening to the wrong customers, neglecting to ask customers why they bought your product and not distinguishing support and success.
Talkdesk call center software is designed with customer-centricity in mind. Our product is meant to facilitate real-time, personalized conversations with customers to ensure that their needs are being met. Customer success is, therefore, central to our mission at Talkdesk, so it follows that Gadi was chosen to lead this discussion.
How to *Really* Sell Into the Enterprise
Intel VP of Marketing and Communications Becky Brown, Adobe AVP of Enterprise Sales and Digital Marketing Lacey Bell, and Adobe VP of Marketing and Cloud Sales Rodman Likes sat down to discuss what it takes to level up from selling to SMBs to enterprise customers. They explored the differences in approaching these clients in both marketing and sales efforts.
Gadi emceeing this panel marks a big step in the development of Talkdesk. 2015 was a big year for our company. As part of our explosive growth, we have gained a solid footing in the enterprise market. Gadi’s insights here were invaluable for that reason.
Gadi’s three sessions round out the extensive representation of Talkdesk at SaaStr Annual 2016. We hosted a happy hour on Day 2 and our CEO, Tiago Paiva, spoke at a panel on “pre-nicorns.” Thanks to everyone who joined us at these sessions!
Learn more about our company, our software and our leadership team here.
Publish Date: February 19, 2016 5:00 AM
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