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Talkdesk Successfully Achieves SOC2 Type II Certification - Talkdesk - ContactCenterWorld.com Blog

Talkdesk Successfully Achieves SOC2 Type II Certification

In support of our commitment to enterprise data security, Talkdesk is pleased to announce our newest security certification: SOC2 Type II. SOC stands for system and organization controls and is a system of service organization standards designed to measure how well an organization conducts and regulates its information. This certification, along with our security support for GDPR and HIPAA regulations, highlights our ongoing commitment to enterprise-class customer data security.

A SOC 2 Type II certification demonstrates that a company has proven its system is designed to keep its clients’ sensitive data secure. The SOC 2 Type II certification is the most rigorous and comprehensive certification within the Systems and Organization Controls protocol.

To achieve SOC2 Type II certification, an independent accountant must audit your organization and determined the organization successfully met all five criterium in the Trust Services Principles:

  • The security of the service provider’s system
  • The processing integrity of this system
  • The availability of this system
  • The privacy of personal information that the service provider collects, retains, uses, discloses and disposes of for user entities
  • The confidentiality of the information that the service provider’s system processes or maintains for user entities

This is an important milestone for Talkdesk and our customers, who rely on our globally scalable, secure and guaranteed high-quality solution. Talkdesk customers have peace of mind that our SOC-certified organization has all safeguards and procedures in place across security, availability, processing integrity, confidentiality and privacy.

Learn more about our enterprise-class cloud security by clicking the button below:

Alison Jarris

Alison is a Content Marketing Manager at Talkdesk. When she's not writing and editing all things Talkdesk, she's probably reading Nabokov or trail running in the Presidio.

 

Publish Date: March 7, 2018 5:00 AM


2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 



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