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The Talkdesk Advantage: A Modern Contact Center at Scale - Talkdesk - ContactCenterWorld.com Blog

The Talkdesk Advantage: A Modern Contact Center at Scale

One of the most satisfying things about an innovative product like Talkdesk is that other innovative companies use our contact center platform and we get to watch them grow. We view our simple, smart product as a major competitive differentiator for our customers, so seeing them succeed is rewarding. It also presents us with the challenge of providing a contact center platform that can easily meet the demands of companies at all stages of growth.

Luckily, Talkdesk is built specifically for that purpose. A 100% web-based contact center can be used by any individual at any company as long as there’s a connection to the internet. Talkdesk also eliminates the need to use any specific hardware, meaning new users can be added in just a few clicks. Setup and expansion is as simple as it gets. When our customers add more headcount or even open new locations, we want Talkdesk to be the easiest part of that growth process.

In just five years, Talkdesk has advanced from its first customer to handling more than 100 million phone calls, currently at a pace of more than 300,000 per day. We’ve been through the journey that accompanies successful businesses and we want to make the same journey as simple as possible for our customers. Talkdesk is a company that has had success at scale, a perfect option for a company with plans to grow.

To that end, Talkdesk has maintained focus on providing unmatched uptime and call quality for all customers using our platform. As we have grown, we’ve maintained a focus on engineering, setting strict reliability and stability standards for our product. We now have six global data centers that allow customers to take advantage of our Global Low Latency architecture to optimize their call quality no matter where in the world those calls are being made or received. That GLL infrastructure allows all calls to travel the most direct regional route, resulting in fewer dropped calls and a minimal delay between the moment a word is spoken on one end of a call and heard on the other.

Legacy competitors, built on older systems and older hardware, need to be updated or patched to accommodate new technology, resulting in different customers using different versions of the product. Updating those tools can take a considerable amount of time and effort. Since Talkdesk is still a relative newcomer in the industry, it’s one of the only platforms that was built with all of the most modern cloud infrastructure in place. Talkdesk’s simple cloud-based contact center software updates for all customers at the same time with no additional effort required; all customers have easy access to the most up-to-date product offering.

On top of all of this, Talkdesk utilizes advanced voice quality analytics to evaluate our network and review data for each network, call, agent, IP address or location. This advanced information lets Talkdesk look at MOS score, Jitter, latency and more to help our customers keep their networks operating as smoothly as possible. All of this analysis is done internally, without any additional work for the customer.

If your company is planning to grow, your contact center isn’t something you should be worried about scaling. Talkdesk has a proven track record of making our product accessible and easy to manage for customers of all sizes across all industries. It’s crucial to that goal that the product remains simple to use.

To learn more about Talkdesk and how simple it is to set up and operate your contact center, click the button below and schedule a time to meet with a Talkdesk expert.

Adam Bonefeste

Adam is the content marketing lead at Talkdesk. When he isn't working, he's probably reading or getting lost in Youtube holes.

Source: https://www.talkdesk.com/blog/blogmodern-contact-center-scale/

Publish Date: October 12, 2017 5:00 AM


2021 Buyers Guide Customer Relationship Management

 
1.) 
Alliance Infotech Pvt Ltd

alliance Infotech (P) Ltd. is an ISO 9001:2008 certified company and OEM having more than a decade of experience in CRM and Computer Telephony (CT) software solutions. Our CT products are sold in Telecom, Police, Media, Bank, Corporate, Defense and Contact-Centers. We have established technical relationship with leading component providers as a Digium Select partner, Sangoma, Microsoft Certified Partner and Dialogic amongst others.

2.) 
Alycom Business Solutions

CRM Solutions, Digital Marketing, Business Management Consultancy, HubSpot CRM, SugarCRM, Goldmine CRM
Since 2000, we help businesses to grow and increase revenues. We are a certified CRM solutions provider and digital marketing agency that align and automate your marketing and sales efforts to connect with ideal customers and make customers for life.

We strive every day to learn, improve, and grow in our ability to bring practical, efficient, state of the art, and affordable solutions for our customers. We use latest technologies to improve your business's marketing, sales, and customer relationship management.

We are looking forward to serving you with our knowledge, expertise, and experience, so you and your team may benefit by closing more sales, providing exceptional service to and retaining customers for life.

3.) 
Cloudyflex

Zoho CRM Suite
Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs :
- Multi Channel Lead Management
- Sales Force Automation
- Quotation & Order Management
- Full 'Lead to Order' process
- After Sales Services
- Social Media Management
- Mass E-mailing & Marketing Automation

& several other capabilities

4.) 
Commence Corporation

Commence CRM
Comprehensive solution for automating sales, marketing, customer service ticketing and project management.

5.) 
eGain Corporation

eGain Solve™
eGain Solve™ is the industry’s leading cloud solution for omnichannel customer service and engagement. As the industry’s only unified customer engagement and knowledge management software suite, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. The suite consists of modular, best-of-breed applications built on a unique customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.

6.) 
FinCRM

FinCRM - CRM Software
FinCRM holds expertise in providing Customer Relationship Management (CRM) software and Full Stack Office Management solutions. The company possesses prowess in developing tailored CRM software solutions with integration of advanced features to empower your workforce and lead to the pathway of lucrative business opportunities. It also offers CRM integrated Office Management Software to streamline your internal operations, improve marketing proficiency, and upsurge productivity.

FinCRM is developed to serve several industries, including insurance, bank, NBFC, education, e-commerce, auto dealership, and more. The software is developed in such a way that any industry player can customize it...
(read more)

7.) 
MFE International

Creatio(formerly bpm'online) Process-driven unified CRM
Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software.
A new process-driven CRM and not the traditional CRM type.

8.) 
NetHunt CRM

NetHunt CRM
NetHunt CRM blends entirely with Gmail, placing the full-featured CRM right next to your emails. Everything you need is now available in Gmail inbox: customer profiles, deals and opportunities, data filters and views, team collaboration, email tracking, bulk email campaigns, and much more! Simple setup process, intuitive UI, and personal guidance of customer success allow quick integration.

Core Functionality:
- one-click lead capturing;
- pipeline and deals stage management;
- unmatched integration with G Suite apps;
- integration with Linkedin and other apps via Zapier;
- automated contact sync;
- bulk email campaigns, open and clicks tracking;
- dashboard, performance reporting, and tasks;
- full customisation.

9.) 
Noetica

Synthesys™
A complete contact centre technology offering including a flexible and highly configurable CRM solution which can be multi-tenanted, relational and visually configured. CRM entities are fully embedded in a sophisticated dynamic call scripting drag & drop solution which allows for complex process flows and integration to external systems for the delivery of an integrated intelligent agent desktop solution. The solution can be integrated to telephony for both inbound and outbound using the Noetica Voice Platform which is a fully featured contact centre telephony platform.

10.) 
Notoriety Group

Customer Relationship Management
We Offer a great service level to outsourcers, our teams are focus to provide an added value to end clients and our partners.
we provide services with excellence. Our customer centricity is our secret to always deliver a great customer experience.
NOTORIETY is your power to grow and thrive

11.) 
Vads

Customer Relationship Management enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

CRM is a hybrid business solution that can increase sales and marketing efficiency many other key customer relationship matters. CRM platform enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

Benefits :
- Help to see 360 degrees of customer view perspective
- Analysis to measure performance and gain new target and business insight
- Tracking and scheduling are centralized in one database
- Help to stay abreast and stay close each other, increase productivity.

12.) 
TrendzAct

Trendzact CRM
Trendzact’s CRM case management platform specializes in contact engagement centers with complex workflows or integrations. Our features, full customization, scalability, native on-demand AI and flat-fee pricing sets us apart from the competition.
 



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