Talkdesk Named Call Center Category Leader for 2017 Q3 - Talkdesk - ContactCenterWorld.com Blog
GetApp just released their Call Center Category Leaders for Q3 2017, and Talkdesk is among the leaders once again. These rankings list the top 25 solutions in the call center space, evaluating them on five categories (each out of a possible 20 points): reviews, integrations, mobile, media and security. Each solution’s ratings are combined for a final score (out of 100) and then ranked from highest to lowest.
Talkdesk had a very strong showing in the rankings, finishing 5th, ahead of competitors 8×8 (6th), RingCentral (10th), Avaya (12th), Genesys (16th), Five9 (18th) and inContact (21st). Talkdesk received top-5 rankings in the Reviews, Integrations and Security categories, the only solution to place that high in that many categories.
Here’s a closer look at why Talkdesk performed so well in this quarter’s report:
Reviews are always of utmost importance for the Talkdesk team. We make our contact center software so that our customers benefit the most. It’s important that they’re having good experiences using Talkdesk. In GetApp’s survey, Talkdesk received an average of 4.4-star rating out of 5. An impressive 91% of users gave Talkdesk a positive review, with a perfect 100% saying they’d recommend Talkdesk to a friend or colleague.
Below are some of the reviews Talkdesk received.
“After 1 week of working through installation and integrating with our helpdesk, we were up and running smoothly. Metrics have lived up to hype. Real-time is awesome.” - Joel D.
“The thing that really drew us towards talk desk was the amount of softwares they integrated with. The sales person that onboarded us was extremely helpful and friendly. The site was very clean, and calls were very crisp and clear.” - Adam D.
“We searched a long time for a solution that would integrate with our systems and give us the freedom to customize greetings at the drop of a hat and to also give us comprehensive and easy to read reporting. I’m so glad we found Talkdesk.” - Dachelle K.
Read all of Talkdesk’s reviews on GetApp to get more from real users.
Talkdesk’s work to integrate with partners earned the third highest score in that category (15/20). Talkdesk offers 25 out-of-the-box integrations and is adding to that partner toolbox at an incredible rate thanks to AppConnect. Working in conjunction with some of today’s most popular business tools like Salesforce, Zendesk and Desk.com means Talkdesk’s call center software solution can add value to any company’s existing workflow without creating new processes. The new AppConnect partners allow customers to try adding new solutions to their contact center to create more intelligent communication processes without the stress or worry over integration.
Talkdesk’s highest score in the report came in the Security category, a perfect 20/20. We’re extremely proud of the work that our team does to protect our customers. his first-place category finish is proof that Talkdesk is a secure offering for customers of all sizes. If security is your top concern in a contact center, talkdesk is the absolute best you can do.
If you want to see Talkdesk in action, click the button below to set up a meeting with one of our experts.
Publish Date: August 11, 2017 5:00 AM
2020 Buyers Guide Speech Technology
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.
- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.
- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.
- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.
- Long term recording storage for historical analysis
All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
View more from Talkdesk
Recent Blog Posts:
|Talkdesk Successfully Achieves SOC2 Type II Certification||March 7, 2018 5:00 AM|
|How to Reduce Abandonment Rate in Your Contact Center||March 5, 2018 5:00 AM|
|7 Key Challenges That Hinder Agent Performance||March 2, 2018 5:00 AM|
|5 Reasons to Ditch Your On-Prem Call Center in 2018||February 26, 2018 5:00 AM|
|Call for Stories: 101 Customer Stories Contest is Open!||February 21, 2018 5:00 AM|
|A Cheat Sheet for Innovative Contact Center Metrics||February 14, 2018 5:00 AM|
|7 Types of Phone Calls Where You Should Screen Share||February 13, 2018 5:00 AM|
|Don’t Put Contact Center Implementation on Hold||February 8, 2018 5:00 AM|
|Apply Today to Speak at Opentalk 2018||February 6, 2018 5:00 AM|
|Contact Center Agent Performance: No Room for Sacrifices||February 2, 2018 5:00 AM|