Customer Service Excellence Review #15 - Talkdesk - ContactCenterWorld.com Blog
Happy Customer Service Excellence Review 15, readers. The big one-five. We’ve learned a lot in the past 15 weeks about what modern customer service looks like.
We all know it’s an essential goal if your business is going to be competitive in today’s marketplace. But have we finally figured out what “customer service excellence” means? Of course not! It’s an ever-changing concept. The whole point of the Review is to stay abreast of recent developments.
Let’s dive in to what we found this week.
How to Improve Customer Service by Reducing Employee Stress
CustomerThink || February 4, 2016
Employee stress level can be a predictor of poor customer service. Although improving team morale is a worthy goal in and of itself, it is also incredibly helpful in pushing your business towards customer service excellence. This post runs down a few ideas for improving the work environment for your customer service representatives.
Why the First Call From a Customer Is the Most Important
Entrepreneur || February 2, 2016
In a recent study, 59% of participants reported that if their first call to a company’s customer service is not handled properly, they will stop buying from that business. That’s a heck of a stat! The study also examined differences in customer service expectations by age and location. The data here is important and valuable, but it turns out that the conclusion is the same as we’ve always known: The rewards of great customer service cannot be underestimated. From brand loyalty to repeat customers, this is one aspect of your business that should never be ignored.
What the Number One Customer Service Retailer Teaches Us
Small Business Trends || February 2, 2016
StellaService ranks online retailers quarterly on their customer service performance. Consistently at the top of this list of customer service excellence is retail giant LL Bean. So what are they doing so right? This post offers a few thoughts on the secret to LL Bean’s success.
Publish Date: February 9, 2016 5:00 AM
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