New Knowledge Base Article: Call Center Greetings and Messages - Talkdesk - ContactCenterWorld.com Blog
At Talkdesk, our customer relationships go beyond closing the deal. We care that our customers are happy and that our product makes a difference in their businesses. It’s for this reason that we come out with monthly product releases that make small and large improvements to our award-winning cloud-based call center software.
Part of our ongoing customer care is the Talkdesk Knowledge Base. It’s jam-packed with diagrams, articles, videos and how-to’s to help our customers get more out of our call center solution. The Knowledge Base is a living, breathing resource. We don’t just write a post and then let it become stale.
Our devoted Knowledge Base Team has done it again this week with a completely revamped article on Call Center Greetings and Messages.
The article runs through the definitions of the different call center greetings and messages, including welcome greeting, queue callback message, voicemail and holiday greeting. It also delves into the various options for setting up the greetings and messages, which include disabling the greeting or message, writing text to convert to speech and recording a file.
The great innovation of our new Knowledge Base article on call center greetings and messages is an extensive call flow diagram. This image will be especially useful for newcomers to the call center space, but it will also help more experienced customers because it helps visualize the customer experience in the call center.
Call center greetings and messages are an essential part of any successful call center. They are integral to the interactive voice response (IVR) and therefore they set the tone for the overall experience. Talkdesk’s advanced features and extensive customization options enable you to take the reigns of your call center.
To learn more, check out our Knowledge Base article on call center greetings and messages here.
Publish Date: March 14, 2016 5:00 AM
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