
Through the years, Teleperformance has developed methodologies and business solutions that have allowed our clients achieve exceptional results—and with each passing year, we continue finding more ways to remain as the global leader in omnichannel customer experience management.
Helping businesses stand out in today’s competitive environment has always been a top priority for us. The Teleperformance Customer Experience Lab (CX Lab) acts as our premier databank, with its teams helping our clients understand their customers’ changing behaviors across countries, generations, and sectors. Through hard data gathered from the Lab’s global surveys conducted in 13 countries, the CX Lab can provide insights and indicate consumer trends that may impact a business. This time, the CX Lab’s Global CX Survey focused on the Pay TV sector by studying data received from over 10,100 respondents in 13 countries.
Our latest infographic discusses the highlights taken from the 2017 Global CX Survey for the Pay TV sector. Readers can benefit from the CX Lab’s key findings that can truly aid Pay TV providers who want to differentiate themselves in the sector. The infographic details how the Pay TV sector across 13 countries fared this year in terms of satisfaction, brand advocacy, and customer loyalty. It also summarizes the value and importance of providing excellent customer service in the sector, and briefly studies the correlation between a positive customer service interaction and loyalty intention among customers. In addition, readers can gain insights on the notable factors that drive customer satisfaction and dissatisfaction.
Teleperformance’s CX Lab is committed to improving the customer experience through data and extensive research. For Pay TV businesses, the Global CX Survey on the sector is truly a great first step in understanding customers better. Let us help you. Click here to view our infographic:
Source: https://teleperformanceblog.com/customer-experience/global-cx-survey-pay-tv-sector/
Publish Date: December 28, 2017 5:00 AM |
4.) | Daisee Daisee Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-... (read more) PH: +61404697151 |
9.) | Voxjar Voxjar Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform. - Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation. - AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale. - Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch. - Long term recording storage for historical analysis All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con... (read more) |
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