For more than 10 years, Teleperformance in China has been providing services to more multinationals than any other company. Teleperformance began operations in China in 2007, bringing world-class support to the local and international market. With more than 6,000 employees, Teleperformance in China provides technical support, customer care and acquisition services for voice and non-voice channels. We provide our customers with professional (COPC Certification), systematic and omnichannel services such as call center training, outgoing call, incoming call, online chatting including support on Wechat, email and social media.
Teleperformance in China’s multilingual hub can provide services in 13 languages in dialects not only for Chinese consumers, but for multiple other Asian countries on multiple channels, including voice, mobile app, click-to-chat, WeChat™ and social media, among others. Across our six sites, located in five cities: Beijing, Xi’an, Foshan, Nanning and Kunming, Teleperformance in China serves major companies including in the consumer goods, travel and hospitality, and retail sectors.
We are extremely proud of the work that we do in China on behalf of our clients. Teleperformance in China cares about their employees and has been recognized as an exceptional employer by such prestigious firms as Aon Hewitt™. It has also been recognized for its provision of outstanding service by IAOP™ and Frost & Sullivan™.
Teleperformance in China not only works hard for its clients and provides support for employees, but also gives back to local communities. Our Social Responsibility Initiatives in China have recently been recognized with the China Charity Group Award.
The Great Wall Experience can provide exceptional service for companies from any industry. To learn more about how your company can benefit, read our new infographic.
Source: https://teleperformanceblog.com/customer-experience/the-great-wall-experience-teleperformance-in-china/
Publish Date: May 24, 2018 5:00 AM |
2020 Buyers Guide Inbound Call Handling Services
| 1.) | 3Fiftynine
Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure. |
| 2.) | Agara
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.PH: +1 (512) 333 4634 |
| 3.) | Call Center Studio
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.PH: +1 512-872-7565 |
| 4.) | Connect Assist
Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.
Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.
Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and further afield. We work nationally, but with the care and commitment of a local company. In our opinion, that’s what sets us apart.
Our mission is simple: to create positive human outcomes. Here’s what we do:
• We’re transformational, both in our ability to affect positive change in people’s lives and in viewing change as a way to adapt and improve.
• We’re architects of communication, mixing heart with experience, process with insights, and human with technological.
• We keep things simple, pooling together knowledge and experience to create easy yet fulfilling customer experiences.
• We embrace technology, which enables our clients to thrive and provides us with insights to inspire positive change.
Our values underpin everything we do. We strive to be:
• Human. We’re rich in technological resources, but ultimately people are at the very core of our business.
• Emotionally intelligent. Our experience and insight allows us to adapt to different landscapes, situations and challenges.
• Driven. We’re motivated to consistently improve and innovate, exceed expectations and achieve the best personal outcomes for customers. We’re compelled by seeing the impact we can and do have.
• Methodical. We guide each of our clients through a tailored and methodical pathway, offering effective solutions to deliver their vision.PH: 07973640527 |
| 5.) | Jointly International Inc.
Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:
* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections
PH: +61 7 5660 6284 |
| 6.) | MattsenKumar LLC
Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service. |
View more from
TeleperformanceRecent Blog Posts:| CX in the New Normal: Evolving Together with the Digital Shift | May 26, 2020 5:00 AM |
| Introducing: The Teleperformance Cloud Campus: Work-at-Home Reimagined | May 19, 2020 5:00 AM |
| Key Points: The CX Lab’s 2019 Global CX Survey | March 31, 2020 5:00 AM |
| High-tech, High-touch for a Better Customer Experience | March 3, 2020 5:00 AM |
| The World of Retail is a Ground for Innovative CX | February 11, 2020 5:00 AM |
| Getting in Touch with Tech and the Human Experience | January 30, 2020 5:00 AM |
| Cruise Control: Latest Dispatch from the CX Lab | January 9, 2020 5:00 AM |
| Delivering Exceptional Service through Emotional Intelligence | December 17, 2019 5:00 AM |
| Simpler, Faster, and Better Chat Experience | December 12, 2019 5:00 AM |
| Customer Experience in the Time of Feedback | October 31, 2019 5:00 AM |
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