The Great Wall Experience: Teleperformance in China

For more than 10 years, Teleperformance in China has been providing services to more multinationals than any other company. Teleperformance began operations in China in 2007, bringing world-class support to the local and international market. With more than 6,000 employees, Teleperformance in China provides technical support, customer care and acquisition services for voice and non-voice channels. We provide our customers with professional (COPC Certification), systematic and omnichannel services such as call center training, outgoing call, incoming call, online chatting including support on Wechat, email and social media.

Teleperformance in China’s multilingual hub can provide services in 13 languages in dialects not only for Chinese consumers, but for multiple other Asian countries on multiple channels, including voice, mobile app, click-to-chat, WeChat™ and social media, among others. Across our six sites, located in five cities: Beijing, Xi’an, Foshan, Nanning and Kunming, Teleperformance in China serves major companies including in the consumer goods, travel and hospitality, and retail sectors.

We are extremely proud of the work that we do in China on behalf of our clients. Teleperformance in China cares about their employees and has been recognized as an exceptional employer by such prestigious firms as Aon Hewitt™. It has also been recognized for its provision of outstanding service by IAOP™ and Frost & Sullivan™.

---

Sponsor message - content continues below this message

2020 '15th annual' Global Contact Center World Awards NOW OPEN!

Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE

---

Content continues ….

Teleperformance in China not only works hard for its clients and provides support for employees, but also gives back to local communities. Our Social Responsibility Initiatives in China have recently been recognized with the China Charity Group Award.

The Great Wall Experience can provide exceptional service for companies from any industry. To learn more about how your company can benefit, read our new infographic.

Source: https://teleperformanceblog.com/customer-experience/the-great-wall-experience-teleperformance-in-china/

2020 Buyers Guide

Get Listed

Speech Technology

 

1.)

Call Center Studio Call Center Studio Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time. PH: +1 512-872-7565 https://callcenterstudio.com/

2.)

Voci Technologies Incorporated V-Blaze Speech to Text Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text. - Transcribe large volumes of recorded audio quickly - Integrate transcripts with your analytics or business intelligence platform - Reduce your hardware footprint and minimize total cost of ownership PH: 412-621-9310 https://www.vocitec.com/speech-technology/v-blaze-real-time-speech-to-text

 

View more from Teleperformance

Recent Blog Posts:

Cruise Control: Latest Dispatch from the CX Lab	January 9, 2020 5:00 AM
Delivering Exceptional Service through Emotional Intelligence	December 17, 2019 5:00 AM
Simpler, Faster, and Better Chat Experience	December 12, 2019 5:00 AM
Customer Experience in the Time of Feedback	October 31, 2019 5:00 AM
Welcome Innovation with TIEC!	October 17, 2019 5:00 AM
The Human Experience is Essential	July 4, 2019 5:00 AM
Empowering Your Customers	July 2, 2019 5:00 AM
The Friction Hunters: Inspiring a Positive Impact on Customers	June 27, 2019 5:00 AM
Gaining Competitive Advantage Through Human Interaction	June 3, 2019 5:00 AM
A Primer on Customer Centricity	May 23, 2019 5:00 AM