Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Mahendra Setyawan
Division Staff
Melda Sofuoglu
Customer Operations Senior Manager
Rippeon Fong
Programs Specialist

The Eve Of The Leader Insights Forum Dublin October 2018 - Teleperformance - Blog

The Eve Of The Leader Insights Forum Dublin October 2018


We are now on the eve of the 2018 Leader Insights Forum here in Dublin, Ireland. The main event begins tomorrow morning, although the speakers and guests will be getting together for a welcome dinner later this evening. Let’s take a quick look at what they can expect to be discussing over the next two days.

The focus is on interactions, because every interaction matters whether it is human or digital. We are all aware that the modern customer journey is more complex than ever and one result of this complexity is that customers engage with brands more often. This creates many more opportunities to impress the customer with a great experience – or in some cases, more chances to get it all wrong.

The various sessions at the forum are focused on five key themes: innovation, employees, channels, customers, and privacy. An expert in that field will introduce each of those themes before our moderator facilitates further discussion.

Each INNOVATION matters
Our expert is Frank Keienburg, Head of Player Experience at Supercell. Together with an internal team of 30 individuals, Frank provides services to 100 million daily active players of Supercell’s games across the globe. An uncompromising mix of trust, empowerment, technology, and a healthy dose of skepticism in regard to business standards fuel him.

Each EMPLOYEE matters
Our expert is Carolyn Blunt, Managing Director at Ember Real Results. Ember Real Results is an organization within the expert customer management consultancy, Ember Group, which works with contact centers to improve performance through world-class training, coaching, and learning - identifying opportunities to enhance customer experience and sales while creating efficiencies. The pragmatic and interactive solutions deliver lasting real results.

As an industry writer and speaker, Carolyn was voted Most Respected Person in the UK Contact Centre Industry 2012-2014 by readers of Call Centre Helper Magazine, and is co-author of the book “Delivering Effective Social Customer Service.”

 Each CHANNEL matters
Our expert is Dr Nicola Millard, Head of Customer Insight & Futures at BT Global Services Innovation Team. Nicola received her PhD in Motivational Technologies in Contact Centers from Lancaster University in 2005 and published her first book in 2009.

She is an award-winning presenter, with two TED talks and hundreds of conference panels, chair designations, and keynote sessions under her belt. She regularly pops up on radio and TV around the world, and sits on a number of award panels.

Each CUSTOMER matters
Our expert is Steven Van Belleghem, an expert in Customer Focus in a Digital World. Steven is a co-founder of consultancy firm, Nexxworks and of content creation company, Snackbytes. He is the author of four bestselling books, Steven’s first title, ‘‘The Conversation Manager,’’ won the award for Most Innovative Marketing Book of 2010. ‘‘When Digital Becomes Human’’ won Best Marketing Book of 2015 and his most recent book, ‘‘Customers The Day After Tomorrow’’ has been nominated for Best International Business Book.

Each PRIVACY matters
Our expert is Dale Sunderland, the Irish Deputy Data Protection Commissioner. Dale was appointed Deputy Commissioner for Data Protection in May 2016. He is responsible for the Multinational Supervision and Technology, and Policy and Engagement functions of the Irish Data Protection Commission.

The former Head of Communications at Ireland’s Department of Justice and Equality, Dale has also held various positions at that department, working on immigration and international criminal justice and policing policy, corporate governance, and international and parliamentary affairs. He holds graduate and postgraduate honors qualifications in Business Studies and Public Management.

This is going to be an exciting event full of insight into customer interactions. In addition to the speakers mentioned, we will also have time to analyze some case studies from Praxidia (the management consulting specialists owned by Teleperformance) and the BNL-BNP Paribas Group.

If you are not in attendance, during the event we will be regularly publishing blog commentary to our “Global Blog” company page, which will re-cap the forum discussions and shorter comments featuring highlights from the speaker presentations via our Teleperformance Global Live Twitter feed. Please use the links here to follow all our social content, get involved and feel free to engage.

Photo by: Carlos Villamayor licensed under Creative Commons


Publish Date: October 17, 2018 5:00 AM

2021 Buyers Guide Automated Call Distributors

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.


Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
PH: 1-720-362-5005

View more from Teleperformance

Recent Blog Posts:
CX in the New Normal: Evolving Together with the Digital ShiftMay 26, 2020 5:00 AM
Introducing: The Teleperformance Cloud Campus: Work-at-Home ReimaginedMay 19, 2020 5:00 AM
Key Points: The CX Lab’s 2019 Global CX SurveyMarch 31, 2020 5:00 AM
High-tech, High-touch for a Better Customer ExperienceMarch 3, 2020 5:00 AM
The World of Retail is a Ground for Innovative CXFebruary 11, 2020 5:00 AM
Getting in Touch with Tech and the Human ExperienceJanuary 30, 2020 5:00 AM
Cruise Control: Latest Dispatch from the CX LabJanuary 9, 2020 5:00 AM
Delivering Exceptional Service through Emotional IntelligenceDecember 17, 2019 5:00 AM
Simpler, Faster, and Better Chat ExperienceDecember 12, 2019 5:00 AM
Customer Experience in the Time of FeedbackOctober 31, 2019 5:00 AM

New 2021 Membership

About us - in 60 seconds!

Submit Event

Upcoming Events

Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =