With the amount of technology surrounding us today, it’s no surprise how customers have become extremely knowledgeable through information available to them within reach. Count on a customer to research anything they can about a product before spending thousands of dollars, or spend hours scouring reviews to determine if they should try this restaurant or not—in any case, technology has led to the modern customer: a person willing to go deep when it comes to getting to know a product or service better, someone who knows what they want, and want it fast.
Empowering customers starts with information
More often than not, modern customers would consult the Internet every time they hear about a new product or service. With Google helping individuals become walking encyclopedias, it’s no surprise how a customer can easily gather information about any product or service. Help your customers form intelligent buying decisions by making information about your product or service visible online. Be proactive and anticipate the questions your customers would likely ask. Provide substantial information that your customers would benefit from, and allow customers to learn more about your product or service through engaging and interesting content.
Communication and convenience
A common misstep that leads towards poor brand reputation is the lack existing channels for communication between brand and customer. How can a customer feel empowered if they have to repeat themselves as they lay out their issues when reaching customer service? That’s automatically a negative score when it comes to convenience in their part. Provide seamless ways to communicate efficiently to make sure customers are heard the first time.
Go easy on the flowery marketing scripts
Given the effects of social media plus the amount of information within reach, customers today have developed a nose for detecting what’s real versus what’s not. Trying to sell your products through aggressive over-the-top marketing ploys and flowery statements won’t likely work and most likely push your customers away; however, empowering them doesn’t also mean you have to give them every scientific detail complete with technical jargons about your product. Separate the fact from fake, strike a balance between what’s honest and real, add a dash of sincerity, and leave it to them to come up with a buying decision.
Making your customers feel empowered not only establishes business rapport, it also paves way for brand loyalty. It’s all about allowing your customers to be experts, and letting them form buying decisions independently. Customer empowerment is letting customers know that your brand hears, understands, and acknowledges them in all aspects of the customer journey.
Publish Date: July 2, 2019 5:00 AM
|1.)||All Ears Ltd|
Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.
We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.
We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.
PH: 644 9201929
Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing
Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.
Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories.
Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. We are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound and video, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions, enabling seamless collaboration between distributed teams. Jabra employs approx. 1,400 people worldwide
Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.
Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.
Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.
PH: +44 (0)1258 820100
|7.)||Unicom Services Ltd.|
Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.
Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.
* Conference systems - audio video terminals, personal and group multipoint conferences.
* Telecom Products - office wired and wireless phones, dect systems, softphones.
* Video conference software for contact centers and offices.
* Unified Communication Solution.
|8.)||Xiamen Mairdi Electronic Technology Co., Ltd|
Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.
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