For the e-Retail industry in China, the rising number of its consumers has opened up vast opportunities for the sector’s overall growth. e-Retail has become a powerful industry in the country, with China’s massive population making almost half of the world’s online retail sales in 2016, thereby proving how the country’s purchasing power combined with its tech-savvy consumers can result in exponential sales revenues for China’s e-Retail industry.
Chinese consumers have begun to embrace the convenience of buying and selling online. The advent of social media and smartphones has pushed this “gamechanger,” allowing sales transactions happen with just one click whenever, wherever. This made China the largest online retail market in 2015. As e-Retail consumers continue to increase every year, the demand for exceptional customer service also rises as a result.
Through our CX Lab’s Global Survey, Teleperformance has learned that compared with other sectors, Chinese consumers are less satisfied in its e-Retail customer service. For e-Retail brands, it is important to note how customer service attributes correspond to 47 percent of the impact leveraging brand advocacy. Creating a satisfying customer journey has become a vital part of the customer buying process, and the e-Retail industry in China should recognize the different customer service attributes that influence brand loyalty and advocacy among online consumers in order to retain and satisfy its customers.
Teleperformance’s latest white paper discusses the value of customer service in China’s growing e-Retail sector, including the many factors that influence brand loyalty and advocacy in the Chinese market. Detailed findings from our CX Lab are spread throughout the paper, making it a valuable source of information for those looking to penetrate the e-Retail industry in China.
Download our latest white paper here:
Publish Date: October 13, 2017 5:00 AM
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
|2.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
|CX in the New Normal: Evolving Together with the Digital Shift||May 26, 2020 5:00 AM|
|Introducing: The Teleperformance Cloud Campus: Work-at-Home Reimagined||May 19, 2020 5:00 AM|
|Key Points: The CX Lab’s 2019 Global CX Survey||March 31, 2020 5:00 AM|
|High-tech, High-touch for a Better Customer Experience||March 3, 2020 5:00 AM|
|The World of Retail is a Ground for Innovative CX||February 11, 2020 5:00 AM|
|Getting in Touch with Tech and the Human Experience||January 30, 2020 5:00 AM|
|Cruise Control: Latest Dispatch from the CX Lab||January 9, 2020 5:00 AM|
|Delivering Exceptional Service through Emotional Intelligence||December 17, 2019 5:00 AM|
|Simpler, Faster, and Better Chat Experience||December 12, 2019 5:00 AM|
|Customer Experience in the Time of Feedback||October 31, 2019 5:00 AM|