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HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

WORKFORCE MANAGEMENT

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

How To Enter the 2020 Members' Choice Awards - For Vendors

TRAINING IN CONTACT CENTERS

Introducing: The Teleperformance Cloud Campus: Work-at-Home Reimagined - Teleperformance - ContactCenterWorld.com Blog

Introducing: The Teleperformance Cloud Campus: Work-at-Home Reimagined

 

As our new reality unfolds, businesses in many sectors must still rely on home-based customer service experts – and this will continue for some time. So, having an efficient and effective work-at-home business model has become business critical. This is why Teleperformance continues to break new ground in recruiting and managing remote teams. Introducing Teleperformance Cloud Campus!

What is Teleperformance Cloud Campus?
Teleperformance Cloud Campus is the most efficient and effective model for hiring, training, and managing remote teams while ensuring exceptional, consistent customer experiences. Now, interaction experts can truly live anywhere, and just connect to supervisors and colleagues via one of our innovative Cloud Campus Hubs.

How does it work?
Teleperformance can source agents from anywhere in the world, overcoming geographic barriers to deliver the best talent in the industry. Designed from the ground up to specifically support dispersed teams, our digital command centers – or Cloud Campus Hubs – keep employees connected and engaged, while providing support tools, coaching, and career advancement opportunities.

Flexibility and Business Continuity, Delivered
Prepare your business to weather any storm. This agile business model provides the flexibility and scalability to overcome future business disruptions – or just adjust to meet changing seasonal demands. The Teleperformance Cloud Campus model makes it easy to scale up or down as business needs change.

Kinder to the Earth, Kinder to Our People
Because of reduced commercial facility use, the Teleperformance Cloud Campus model helps lower the carbon footprint. Plus, it encourages inclusion and diversity by offering employment opportunities for the mobility-challenged and disabled.

Enhanced Security
Data privacy and security are top priorities. The Teleperformance Cloud Campus protects sensitive data using secure, PCI-certified architectures, fraud prevention protocols, and strict employee policies. Moreover, our Cloud Campus model uses multi-factor authentication and device lockdown, while ensuring that no data is stored locally.

Proven Methods
Teleperformance uses various tools and methods for managing remote resources including:
- Digital recruitment
- Virtual training rooms
- Virtual engagement and learning-based games
- Dedicated personnel support and departments

Interested in Teleperformance Cloud Campus? We’re here to help your business succeed in today’s rapidly changing global market. Learn more about TP Cloud Campus today!

Source: https://teleperformanceblog.com/customer-experience/introducing-the-teleperformance-cloud-campus-work-at-home-reimagined/

Publish Date: May 19, 2020 5:00 AM


2020 Buyers Guide Workforce Management

 
1.) 
Lieber & Associates

Technology Consulting Services
Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
PH: +1-773-325-0608

2.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.
PH: 96386615

3.) 
Noble Systems

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.
PH: +61 (0) 3.9008.1700

4.) 
Phonestat

Phonestat
Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.

There are powerful integrations to source interactions from anywhere and an open API to allow you to build your own.
 



View more from Teleperformance

Recent Blog Posts:
CX in the New Normal: Evolving Together with the Digital ShiftMay 26, 2020 5:00 AM
Introducing: The Teleperformance Cloud Campus: Work-at-Home ReimaginedMay 19, 2020 5:00 AM
Key Points: The CX Lab’s 2019 Global CX SurveyMarch 31, 2020 5:00 AM
High-tech, High-touch for a Better Customer ExperienceMarch 3, 2020 5:00 AM
The World of Retail is a Ground for Innovative CXFebruary 11, 2020 5:00 AM
Getting in Touch with Tech and the Human ExperienceJanuary 30, 2020 5:00 AM
Cruise Control: Latest Dispatch from the CX LabJanuary 9, 2020 5:00 AM
Delivering Exceptional Service through Emotional IntelligenceDecember 17, 2019 5:00 AM
Simpler, Faster, and Better Chat ExperienceDecember 12, 2019 5:00 AM
Customer Experience in the Time of FeedbackOctober 31, 2019 5:00 AM
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