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The World of Retail is a Ground for Innovative CX - Teleperformance - ContactCenterWorld.com Blog

The World of Retail is a Ground for Innovative CX

Digital transformation has truly changed the world of retail and CX. The industry’s players understand how innovation plays a big role in redefining their strategies to attract more customers and more sales, as seen by the growing numbers that online shopping, apps, and omnichannel communication have amassed in the past decade alone.

Social media continues to play its role, becoming that bridge between brands and their customers. Communicating with customers on social platforms has never been this easy, and retailers are now reaping the many benefits of communicating better with their audience, instead of being just another retail brand that wants to sell products and get profits. Today, smart apps are everywhere, allowing retailers to offer features such as payment-in-app so customers can pick their purchases at their own convenience and walk out of a physical store as quickly as they arrived. Retailers have also explored augmented reality (AR), which paved way for a better product-viewing and a more interactive experience for customers.

While today’s situation is looking up, retail brands and companies need to understand how pursuing innovation together with great CX must never stop. A few brands stand out in this regard—one of which, is Levi’s, a clothing company that has been in the market since the late 1850s. To differentiate itself from other clothing brands that sell jeans, Levi’s came up with a strategy to make them unique: the brand set up four on-site tailors in its shop in NYC, ready for customers who want to create, personalize, and customize their own individual pair. With this, Levi’s was able to deliver a great experience for its customers, empowering them and allowing them to express themselves freely through their jeans.

Another retailer getting a hold on innovation is Walmart, a company that aims to make healthcare advice accessible to millions in USA. Today, 90% of all Americans live within ten miles of a Walmart. With this, Walmart is currently planning to address the need for healthcare clinics in rural areas by creating clinics that offer dental, vision, general medical, and mental health expertise across the country in existing stores. In addition, these clinics also offer flu tests, checkups, and eye tests for customers.

It takes more than just great products or services to become closer to your customer. There is a great need for innovation, as well as an exceptional customer experience, to bring two together.

Source: https://teleperformanceblog.com/customer-experience/the-world-of-retail-is-a-ground-for-innovative-cx/

Publish Date: February 11, 2020


2024 Buyers Guide Headsets

 
1.) 
All Ears Ltd

Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.

We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.

We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.

2.) 
Comfort Telecommunications

Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing

3.) 
Headsets Connect

Since 1998, Headsets Connect has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

4.) 
Headsets123


Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories.

5.) 
Jabra

Jabra
Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. We are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound and video, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions, enabling seamless collaboration between distributed teams. Jabra employs approx. 1,400 people worldwide

6.) 
JPL Telecom

Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.

Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.

Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.

7.) 
Leitner Headsets

Contact Center Headsets
Over one million North American businesses have purchased headsets from us in the past two decades – we understand headsets.

Leitner Headsets are the most durable contact center headsets backed by a 5 Year Warranty, giving you a best-in-class productivity tool that fits your needs (and your head). As the trusted experts, we make headsets simple to choose, and easy to use.

8.) 
Unicom Services Ltd.

Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.

Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.

* Conference systems - audio video terminals, personal and group multipoint conferences.

* Telecom Products - office wired and wireless phones, dect systems, softphones.

* Video conference software for contact centers and offices.

* Unified Communication Solution.

9.) 
Xiamen Mairdi Electronic Technology Co., Ltd

Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.
 



View more from Teleperformance

Recent Blog Posts:
CX in the New Normal: Evolving Together with the Digital ShiftMay 26, 2020
Introducing: The Teleperformance Cloud Campus: Work-at-Home ReimaginedMay 19, 2020
Key Points: The CX Lab’s 2019 Global CX SurveyMarch 31, 2020
High-tech, High-touch for a Better Customer ExperienceMarch 3, 2020
The World of Retail is a Ground for Innovative CXFebruary 11, 2020
Getting in Touch with Tech and the Human ExperienceJanuary 30, 2020
Cruise Control: Latest Dispatch from the CX LabJanuary 9, 2020
Delivering Exceptional Service through Emotional IntelligenceDecember 17, 2019
Simpler, Faster, and Better Chat ExperienceDecember 12, 2019
Customer Experience in the Time of FeedbackOctober 31, 2019

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