The airline industry is experiencing massive growth globally. This means that in order for airlines to differentiate themselves, strategic investments have to be made to ensure the best experiences and services, and also to meet customer demands. Because in a competitive age where there are more passengers, more complex interactions, and little room for error, airlines must not only compete with one another to provide exceptional in-flight experience, but more so to deliver superior customer service.
To better understand what customers want, the Teleperformance Customer Experience Lab (CX Lab) has undertaken an extensive study of 18 sectors, including the airline industry, across 13 countries. Research has revealed that consumers who had a positive customer experience when interacting with customer service presented a 15 percent higher loyalty intention. Conversely, those who had a negative experience presented a 28 percent lower loyalty intention, thereby shedding light on the impact of customer service on the loyalty of airline customers. Furthermore, for airlines to truly stand out, they must serve their customers across the channels they prefer, with consistency, speed, and empathy, all while maintaining a secure environment that protects information.
As the worldwide leader in omnichannel customer experience management, Teleperformance does more than just provide service. Our TP Client solution, which was designed with airlines in mind, is a proprietary omnichannel platform that provides a seamless interaction across multiples channels and provides an exceptional experience during every contact, which can build loyalty and advocacy in an increasingly competitive environment.
Teleperformance’s latest white paper discusses the importance of customer service in rapidly growing airline industry, as well as the most important customer attributes that drive satisfaction, loyalty, and advocacy. Results from our CX Lab survey are detailed throughout the paper, offering valuable insights about this very competitive sector.
Download our latest white paper here:
Publish Date: January 9, 2018 5:00 AM
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
|2.)||Computer Data Services, LLC|
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.
- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.
Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511
MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.
Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
|7.)||Teckinfo Solutions Pvt. Ltd.|
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
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