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Our Strength: An Amplified CX Management - Teleperformance - ContactCenterWorld.com Blog

Our Strength: An Amplified CX Management

 

Technology has become an important contributor to the changing landscape of customer experience management. From a customer service perspective, we have seen various digital solutions that have helped create faster and more efficient results, such as analytics, AI bots, and robotics. Their implementation has resulted in accuracy and convenience for the customers, and cost reduction and optimization for businesses.

Over time, Telepeformance has become synonymous with tailored and proven omnichannel solutions. Throughout this wave of digital transformation, our solutions have become diverse to fit every need: seamless omnichannel platforms, automation solutions, Teleperformance D.I.B.S. (Digital Integrated Business Services), analytics predictive models, social media solutions, and customer/tech/sales support, among many others. These solutions continue to propel us forward, and allow us to continue cementing our place as a global leader in our industry.

At Teleperformance, we are driven by meaningful interactions. Our wide global footprint lets us learn every day from millions of customer interactions, and every day, we strive to become more streamlined, efficient, agile, and personalized. Part of our jobs as interactions experts is to build and continuously rebuild the emotional factors that make the customer experience human—blending this with our digital technologies and the focus on empathy, positivity, and human connection. This high-tech, high-touch approach is what makes us different, and allow us to amplify the customer experience in order to invite customer satisfaction, brand advocacy, and loyalty.


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Content continues ….

We invite you to get to know us better. Together, we can help you amplify the customer experience, and find the right balance between technology and the human touch. Find out why Teleperformance is the global leader in customer experience management—click here to learn more about our services.

Source: https://teleperformanceblog.com/customer-experience/our-strength-an-amplified-cx-management/

Publish Date: February 14, 2019 5:00 AM


2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 



View more from Teleperformance

Recent Blog Posts:
CX in the New Normal: Evolving Together with the Digital ShiftMay 26, 2020 5:00 AM
Introducing: The Teleperformance Cloud Campus: Work-at-Home ReimaginedMay 19, 2020 5:00 AM
Key Points: The CX Lab’s 2019 Global CX SurveyMarch 31, 2020 5:00 AM
High-tech, High-touch for a Better Customer ExperienceMarch 3, 2020 5:00 AM
The World of Retail is a Ground for Innovative CXFebruary 11, 2020 5:00 AM
Getting in Touch with Tech and the Human ExperienceJanuary 30, 2020 5:00 AM
Cruise Control: Latest Dispatch from the CX LabJanuary 9, 2020 5:00 AM
Delivering Exceptional Service through Emotional IntelligenceDecember 17, 2019 5:00 AM
Simpler, Faster, and Better Chat ExperienceDecember 12, 2019 5:00 AM
Customer Experience in the Time of FeedbackOctober 31, 2019 5:00 AM

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