Login to Network
YES PLEASEI want this offer
NO ThanksSkip this offer
Much has been said about customer experience and how its value is undeniable in maintaining brand satisfaction and customer loyalty. But what does customer experience really mean? As per Wikipedia, customer experience is defined as “the product of an interaction between an organization and a customer over the duration of their relationship,” a definition that doesn’t require layers to peel nor dissect—it is as simple as words can go.
Exploring customer experience in-depth requires an open mind, or perhaps, if the situation calls for it—a steer away from old traditions to flow with the current trends that promote connection and relationships between customers and brands. In the world of retail, personalization has become a go-to strategy for brands and businesses to connect better with their customers. Forbes listed how personalization has the power to increase revenues and lead to customer loyalty, with 44 percent of consumers saying they will stay with a brand after a personalized shopping experience.
In retail, personalization can start with effective listening that directs to an actual conversation with customers. Through listening, brands would be able to profile their customers: knowing what they want and what they need, and determine which relevant services or products to recommend. Personalized recommendations are highly important because they can become a foundation of a good customer experience—a customer would feel a connection, or realize a need for a product or service that they haven’t known before until mentioned or suggested to them.
INVITATION
We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!
>>>>> FIND OUT MORE: HERE
Creating a personalized retail experience can go a long way, and it all starts with a simple offer to help. It is now up to brands and businesses to increase the ante when finding more ways to connect with their target market—standing out from the competition may be challenging, but the inclusion of personalization can be a differentiator when it comes to exceeding customer expectations, promoting repeat purchases, and most importantly—inspiring customer loyalty.
Source: https://teleperformanceblog.com/customer-experience/cx-trends-personalization-in-retail/
Publish Date: July 11, 2018 5:00 AM |
| 3.) |  Execute automated actions based on words spoken by your customer. Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights. Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer. Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call. PH: 8005771872 https://www.calltrackingmetrics.com/analytics-and-reporting/conversation-analytics/keyword-spotting/     |
| 4.) |  Daisee Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-... (read more) PH: +61404697151 |
| 8.) |  Voxjar Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform. - Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation. - AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale. - Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch. - Long term recording storage for historical analysis All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con... (read more) |
| CX in the New Normal: Evolving Together with the Digital Shift | May 26, 2020 5:00 AM |
| Introducing: The Teleperformance Cloud Campus: Work-at-Home Reimagined | May 19, 2020 5:00 AM |
| Key Points: The CX Lab’s 2019 Global CX Survey | March 31, 2020 5:00 AM |
| High-tech, High-touch for a Better Customer Experience | March 3, 2020 5:00 AM |
| The World of Retail is a Ground for Innovative CX | February 11, 2020 5:00 AM |
| Getting in Touch with Tech and the Human Experience | January 30, 2020 5:00 AM |
| Cruise Control: Latest Dispatch from the CX Lab | January 9, 2020 5:00 AM |
| Delivering Exceptional Service through Emotional Intelligence | December 17, 2019 5:00 AM |
| Simpler, Faster, and Better Chat Experience | December 12, 2019 5:00 AM |
| Customer Experience in the Time of Feedback | October 31, 2019 5:00 AM |
 | 1 |
 1458 | Share |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
