On the Verge: France’s Improving Customer Service

France has become one of the major economic players in the European market. Through the years, France has shown its strength, its economy becoming the fifth largest in the world. Analysis of the country’s markets reveals how one-fifth of the Euro’s GDP is from France, with a large chunk of its economy coming from the services sector.

As France’s economy continues to soar, therein lies a challenge—how to handle the need to satisfy its customers through customer service. Nowadays, French customers have all the tools and all the technology to purchase goods and contact their brands’ customer service to inquire, to address, or to fix their issues. The more they spend, the more they expect to have better and smoother interactions with customer service.

The Teleperformance Customer Experience Lab (CX Lab) continues to share their insights through the annual Global CX Survey. In their survey that focused on France, the numbers have shown an increase in customer service satisfaction among the country’s consumers in 2017. Several sectors, including Hotels, OTAs, Online Food and Beverage, Credit Card, and Personal Care were among the industries that received increased positive marks from respondents when asked about their satisfaction with customer service. Compared to 2016, these improvements provide a more optimistic view for France, where exceptional customer service continues to be a challenge.

---

Sponsor message - content continues below this message

2020 '15th annual' Global Contact Center World Awards NOW OPEN!

Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE

---

Content continues ….

While it’s still a long way to go, small improvements can always go a long way. Based on the Global CX survey on France, effective communication, listening ability, and an agent’s empathy are three key drivers in attaining customer service satisfaction. Brands and businesses who want to make a difference and stand out from their competition must focus on these customer service factors in order to provide seamless and exceptional customer journeys.

To learn more about our services and how we can help you elevate your customers’ experience, contact us today!

Source: https://teleperformanceblog.com/customer-experience/on-the-verge-frances-improving-customer-service/

2020 Buyers Guide

Get Listed

Recruitment Products/Services

 

1.)

MainTrax HireTrax HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay. PH: 612-817-4090 https://maintrax.com/

2.)	TactiCall Recruitment Services TactiCall Recruitment Services Permanent Placement Temporary / Labour Hire / Contingent and Contract Hire Recruitment Consulting Services Assessment Centre Design and Facilitation PH: 07 3831 6333 https://www.tacticall.com.au/

 

View more from Teleperformance

Recent Blog Posts:

Cruise Control: Latest Dispatch from the CX Lab	January 9, 2020 5:00 AM
Delivering Exceptional Service through Emotional Intelligence	December 17, 2019 5:00 AM
Simpler, Faster, and Better Chat Experience	December 12, 2019 5:00 AM
Customer Experience in the Time of Feedback	October 31, 2019 5:00 AM
Welcome Innovation with TIEC!	October 17, 2019 5:00 AM
The Human Experience is Essential	July 4, 2019 5:00 AM
Empowering Your Customers	July 2, 2019 5:00 AM
The Friction Hunters: Inspiring a Positive Impact on Customers	June 27, 2019 5:00 AM
Gaining Competitive Advantage Through Human Interaction	June 3, 2019 5:00 AM
A Primer on Customer Centricity	May 23, 2019 5:00 AM